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What's New

2022-07-04T12:07:00Z

Keep up to date with all the news from the Hearing Services Program.

Provider Factsheet - HSO Payment Information Updates - 5 April 2022

2022-04-19T04:04:00Z

The Hearing Services Program released minor updates to the Hearing Services Online Portal (the portal) on the evening of 4 April 2022. This update improves the capacity for you to do reconciliation of payments by introducing a new report function, and to search for claims using payment date range. This change has not affected any other functions of the portal.

Provider Factsheet - Documenting Consent and Agreement

2022-04-19T04:04:00Z

This webpage has been developed to help service providers get some understanding around Documenting Consent and Agreement for clients.

Compliance Update February 2023

2022-04-19T04:04:00Z

The Hearing Services Program strives to work proactively with contracted service providers to support their compliance with program requirements through a range of supports including education and awareness raising. The program monitors provider compliance in accordance with the Compliance Monitoring and Support Framework (the framework). This Compliance Update includes information on the support available, priorities for compliance monitoring in 2023 and lessons from compliance activities in 2022. You are encouraged to review the Schedule of Service Items and Fees published each year and update your processes to align with any changes to ensure you remain compliant with the program requirements.

Provider Self-Assessment

2021-12-02T04:12:00Z

A key component of the risk-based approach to compliance monitoring activities is an annual online provider Self Assessment Tool (SAT). The SAT is an opportunity for providers to review their policies, procedures and systems to assist program compliance and to identify any areas where improvements are needed.

Provider Factsheets

2021-06-30T12:06:00Z

To support providers to deliver services to program clients and to improve compliance with the program requirements, a range of provider factsheets are available on specific topics.

Provider Factsheet - Telehealth in the Program

2021-06-25T11:06:00Z

Telehealth services were introduced into the Hearing Services Program (program) from 27 March 2020 to allow alternative service delivery during the COVID-19 pandemic. The program recognises the ongoing importance of telehealth services in achieving timely outcomes and continuity of care for clients.

Contracted Service Provider Notices

2021-06-25T10:06:00Z

Contracted Service Provider Notices (CSPNs) are used to communicate changes to the program that may impact on hearing service providers who deliver services to eligible clients.

Changes to the Hearing Services Program from 1 July 2021

2021-06-25T10:06:00Z

Schedule of Fees

2021-06-10T09:06:00Z

The Schedule of Fees for the period of 1 July 2022 to 30 June 2023 is now available.

Schedule of Service Items and Fees 2021-22

2021-06-09T04:06:00Z

Provider Factsheet - Changes to the Hearing Services Program - FAQ

2021-05-28T01:05:00Z

The Department of Health (the department) is responsible for managing and administering the Australian Government Hearing Services Program (the program).

Provider Factsheet - Hearing Services Program Changes Update

2021-05-28T01:05:00Z

The Department of Health (the department) is responsible for managing and administering the Australian Government Hearing Services Program (the program).

System Outages

2020-12-11T10:12:00Z

There are currently no issues with either the website and portal.

Button Battery Safety Update

2020-12-08T03:12:00Z

Hearing Services Program Review – Interim Advice published

2020-12-08T03:12:00Z

Change to the Hearing Services Online (HSO) Portal

2020-12-04T09:12:00Z

Use of Cloud Services for storage of client records

2020-10-07T09:10:00Z

Government Announcement of Changes to the Hearing Services Program

2020-10-07T09:10:00Z

2020 SAT & Compliance Lessons Learnt

2020-09-04T12:09:00Z

Schedule of Service Items Review and COVID-19 Special Arrangements

2020-09-04T12:09:00Z

Provider Factsheet - Compliance Update 2020-21

2020-09-04T12:09:00Z

The Department of Health administers the Australian Government Hearing Services Program (the program). Program services are delivered by contracted service providers (providers).

Provider Factsheet - Conditions for Claiming Update - FAQ

2020-09-04T12:09:00Z

The Department of Health (the department) is responsible for managing and administering the Australian Government Hearing Services Program (the program).

Provider Factsheet - Device Replacements

2020-09-04T12:09:00Z

Hearing Services Program (program) clients are eligible for replacement hearing devices if their device(s) is lost and unlikely to be found or damaged beyond repair (DBR).

Provider Factsheet - Qualified Practitioners

2020-09-04T12:09:00Z

A Qualified Practitioner (QP) is a person employed by a contracted service provider (provider) to deliver hearing services to eligible clients of the Hearing Services Program (the program).