Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Annual Program Statistics 2017-2018

This webpage contains statistics for the year from 1 July 2017 to 30 June 2018.

Clients

Table 1 Number of Current Vouchers by State

(as at 5 July 2018).

State Number of Clients
New South Wales (NSW) 300,574
Victoria (VIC) 239,400
Queensland (QLD) 217,017
South Australia (SA) 84,704
Western Australia (WA) 84,268
Tasmania (TAS) 32,214
Northern Territory (NT) 3,128
Australian Capital Territory (ACT) 10,499
Total 971,804

Source HSO Production data (2018)

Note Current Vouchers are those who have a current (unexpired) voucher at the end of the Financial Year

Vouchers

Table 2 Number of New and Return vouchers issued by State

(1 July 2017 to 30 June 2018).

State New Vouchers Return Vouchers Total Vouchers
NSW 33,834 63,059 96,893
VIC 26,208 50,348 76,556
QLD 25,670 44,289 69,959
SA 8,470 17,133 25,603
WA 10,737 17,200 27,937
TAS 3,821 6,560 10,381
NT 412 603 1,015
ACT 1,349 2,001 3,350
Total 110,501 201,193 311,694

Source HSO Production data (2018)

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Table 3 Number of clients serviced by voucher type by State

(1 July 2017 to 30 June 2018).

State New Client Return Client Total Clients
NSW 63,169 162,255 225,424
VIC 48,927 129,687 178,614
QLD 47,353 115,980 163,333
SA 16,543 48,390 64,933
WA 19,635 45,319 64,954
TAS 7,045 18,658 25,703
NT 792 1,402 2,194
ACT 2,556 5,689 8,245
Total 206,020 527,380 733,400

Source HSO Production data (2018)

Services

Table 4 Hearing services by type by State

(1 July 2017 to 30 June 2018).

State Assessment Fitting Maintenance - Repair Rehabilitation Client Review Replacement - Spare Aids Other Total Claims 
NSW 94,917 58,322 168,299 1,497 70,070 13,495 23,541 430,141
VIC 77,509 46,642 133,926 1,425 62,612 10,932 15,658 348,704
QLD 70,097 41,942 121,709 1,218 63,382 9,794 20,763 328,905
SA 25,814 15,897 50,591 277 24,252 4,195 5,993 127,019
WA 28,276 16,275 47,810 392 25,160 3,698 6,050 127,661
TAS 10,162 6,482 19,732 232 8,968 1,266 2,530 49,372
NT 952 496 1,539 7 616 153 204 3,967
ACT 3,366 2,303 6,026 10 2,312 405 1,306 15,548
Total 311,093 188,359 549,632 5,058 257,192 43,938 76,045 1,431,317

Source HSO Production data (2018)

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Table 5 Fittings by type by State

(1 July 2017 to 30 June 2018).

State Monaural Fittings Binaural Fittings ALD Fittings Total
NSW 7,248 50,217 857 58,322
VIC 6,308 39,586 748 46,642
QLD 5,011 36,124 807 41,942
SA 1,934 13,772 191 15,897
WA 1,863 14,245 167 16,275
TAS 804 5,625 53 6,482
NT 69 406 21 496
ACT 301 1,985 17 2,303
Total 23,538 161,960 2,861 188,359

Source HSO Production data (2018)

Devices

Table 6 Number of hearing devices by type by State

(1 July 2017 to 30 June 2018).

State Behind the Ear (BTE) In the Ear (ITE) In the Canal (ITC) Completely in the Canal (CIC) Other Total Devices Fitted
NSW 105,501 3,219 13,289 1,421 1,924 125,354
VIC 83,100 2,439 10,870 1,312 1,765 99,486
QLD 74,034 2,625 10,448 1,525 1,840 90,472
SA 28,815 1,016 3,983 722 560 35,096
WA 29,739 1,139 3,277 495 408 35,058
TAS 11,570 348 1,324 103 262 13,607
NT 952 31 75 14 36 1,108
ACT 4,102 137 399 47 46 4,731
Total 337,813 10,954 43,665 5,639 6,841 404,912

Source HSO Production data (2018)

Providers

Table 7 Number of Contracted Service Providers and business sites by State

(as at 5 July 2018).

State Contracted Service Providers Business Sites Total Sites
Permanent Visiting
NSW 91 408 559 967
VIC 83 327 452 779
QLD 51 288 483 771
SA 20 124 218 342
WA 20 126 108 234
TAS 6 33 52 85
NT 2 8 5 13
ACT 4 24 8 32
Total 277 1,338 1,885 3,223

Note 2,484 Qualified Practitioners provided services to clients of the Hearing Services Program

Source HSO Production data (2018)

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Annual Voucher Program statistics 2017-2018 (PDF 78 KB)

Monthly Program Statistics 2016-2017

Program Statistics

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