Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Annual Program Statistics 2019-2020

This webpage contains Voucher Program statistics for 1 July 2019 to 30 June 2020

Voucher Program statistics as at 6 July 2020

Clients

Table 1 - Number of Current Vouchers by State

(As at 30 June 2020)

State Number of clients
Australian Capital Territory (ACT)

 11,131

New South Wales (NSW)

 318,955

Northern Territory (NT)

 3,349

Queensland (QLD)

 234,533

South Australia (SA)

 89,876

Tasmania (TAS)

 35,202

Victoria (VIC)

 250,547

Western Australia (WA)

 91,407

Total

 1,035,000

Source: HSO Production data (2020)

Note Current Vouchers are defined as those who have a current (unexpired) voucher at the end of the Financial Year

Vouchers

Table 2 - Number of New and Return vouchers issued by State

(1 July 2019 to 30 June 2020)

State New Vouchers Return Vouchers Total Vouchers
ACT

 1,459

 2,840

 4,299

NSW

 38,566

 80,774

 119,340

NT

 529

 820

 1,349

QLD

 27,546

 60,433

 87,979

SA

 10,361

 24,453

 34,814

TAS

 3,846

 9,218

 13,064

VIC

 27,536

 63,809

 91,345

WA

 11,300

 22,930

 34,230

Total

 121,143

 265,277

 386,420

Source: HSO Production data (2020)

Note State is defined by the postal address of the client on their application form

Table 3 - Active Clients by State

(As At 30 June 2020)

State New Client Return Client Total Clients
ACT

 2,331

 5,787

 8,118

NSW

 63,475

 165,409

 228,884

NT

 892

 1,522

 2,414

QLD

 46,590

 123,204

 169,794

SA

 17,866

 50,080

 67,946

TAS

 6,897

 19,299

 26,196

VIC

 47,755

 132,035

 179,790

WA

 19,918

 47,992

 67,910

Total

 205,724

 545,328

 751,052

Source: HSO Production data (2020)

Services

Table 4 - Type of Hearing Services by State

(1 July 2019 to 30 June 2020)

State Assessment Fitting Maintenance - Repair Rehabilitation Client Review Replacement – Spare Aids Other Total Claims
ACT

 3,027

 1,839

 6,315

 35

 2,569

 458

 1,285

 15,528

NSW

 88,039

 55,822

 172,297

 1,611

 74,916

 14,268

20,204

 427,157

NT

 1,109

 766

 1,771

 2

 741

 193

 227

 4,809

QLD

 68,568

 41,627

 131,168

 1,836

 64,258

 10,446

19,063

 336,966

SA

 27,218

 14,962

 53,103

 524

 25,873

 4,496

 5,482

 131,658

TAS

 9,676

 5,432

 20,652

 201

 9,960

 1,329

 2,119

 49,369

VIC

 70,020

 41,068

 137,185

 2,017

 64,460

 11,614

13,451

 339,815

WA

 26,786

 15,608

 52,342

 573

 25,974

 3,958

 5,748

 130,989

Total

 294,443

177,124

 574,833

 6,799

268,751

 46,762

67,579

1,436,291

Source: HSO Production data (2020)

Table 5 - Fitting Configuration by State

(1 July 2019 to 30 June 2020)

State Binaural fittings Monaural fittings ALD fittings Total
ACT

 1,634

 190

 15

 1,839

NSW

 49,018

 5,956

 848

 55,822

NT

 645

 96

 25

 766

QLD

 36,278

 4,314

 1,035

 41,627

SA

 13,231

 1,546

 185

 14,962

TAS

 4,768

 574

 90

 5,432

VIC

 35,382

 4,843

 843

 41,068

WA

 13,676

 1,588

 344

 15,608

Total

 154,632

 19,107

 3,385

 177,124

Source: HSO Production data (2020)

Devices

Table 6 - Types of Hearing Devices fitted by State

(1 July 2019 to 30 June 2020)

State Behind the Ear (BTE) In the Ear (ITE) In the Canal (ITC) Completely in the Canal (CIC) Other Total Devices Fitted
ACT

 3,578

 47

 247

 86

 74

 4,032

NSW

 106,727

 1,380

 10,643

 2,696

 2,094

 123,540

NT

 1,335

 116

 144

 18

 54

 1,667

QLD

 78,024

 1,314

 7,884

 2,144

 2,292

 91,658

SA

 29,497

 565

 2,612

 983

 588

 34,245

TAS

 10,320

 85

 940

 242

 284

 11,871

VIC

 78,582

 1,411

 7,226

 2,010

 2,120

 91,349

WA

 29,385

 527

 2,618

 1,003

 703

 34,236

Total

 337,448

 5,445

 32,314

 9,182

 8,209

 392,598

Source: HSO Production data (2020)

Providers

Table 7 - Number of Contracted Services Providers and Business Sites by State

(as at 30 June 2020)

State Contracted Service Providers Business Sites – Permanent Business Sites – Visiting Total Sites
ACT

4

 23

 10

 33

NSW

97

 492

 446

 938

NT

2

 9

 1

 10

QLD

58

 330

 440

 770

SA

18

 143

 189

 332

TAS

4

 43

 51

 94

VIC

87

 381

 386

 767

WA

22

 160

 100

 260

Total

292

 1,581

 1,623

 3,204

Source: HSO Production data (2020)
Note 2,869 Qualified Practitioners provided services to clients of the Hearing Services Program

 




Annual Voucher Program statistics 2019-2020 (PDF 230 KB)

Monthly Program Statistics

Program Statistics

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