Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Annual Program Statistics 2018-2019

This webpage contains Voucher Program statistics for 1 July 2018 to 30 June 2019

Client 

Table 1 Number of Current Vouchers by State

(as at 4 July 2019)

State

Number of clients

New South Wales (NSW)

 301,969

Victoria (VIC)

 242,293

Queensland (QLD)

 222,203

South Australia (SA)

 84,126

Western Australia (WA)

 86,317

Tasmania (TAS)

 33,066

Northern Territory (NT)

 3,156

Australian Capital Territory (ACT)

 10,565

Total

 983,695

Source: HSO Production data (2019)
Note Current Vouchers are defined as those who have a current (unexpired) voucher at the end of the Financial Year

Vouchers

Table 2 Number of New and Return Vouchers issued by State

(1 July 2018 to 30 June 2019)

State

New Vouchers

Return Vouchers

Total Vouchers

NSW

 33,250

 69,459

 102,709

VIC

 26,638

 55,960

 82,598

QLD

 25,352

 51,052

 76,404

SA

 8,712

 20,712

 29,424

WA

 10,244

 18,960

 29,204

TAS

 3,859

 7,895

 11,754

NT

 424

 575

 999

ACT

 1,040

 2,436

 3,476

Total

 109,519

 227,049

 336,568

Source: HSO Production data (2019)
Note State is defined by the postal address of the client on their application form

Table 3 Number of clients serviced by voucher type by State

(1 July 2018 to 30 June 2019)

State

New Client

Return Client

Total Clients

NSW

 60,585

 161,343

 221,928

VIC

 47,609

 129,065

 176,674

QLD

 45,654

 117,797

 163,451

SA

 16,744

 48,942

 65,686

WA

 19,330

 45,929

 65,259

TAS

 7,054

 19,033

 26,087

NT

 704

 1,299

 2,003

ACT

 2,187

 5,600

 7,787

Total

 199,867

 529,008

 728,875

Source: HSO Production data (2019)

Services

Table 4 Types of Hearing Services by State

(1 July 2018 to 30 June 2019)

State 

Assessment

Fitting

Maintenance - Repair

Rehabilitation

Client Review

Replacement – Spare Aids

Other

Total Claims

NSW

 90,818

 54,494

 160,176

 1,184

 77,539

 13,910

 22,278

 420,399

VIC

 76,029

 45,328

 127,192

 1,373

 64,447

 10,959

 14,662

 339,990

QLD

 70,626

 41,803

 118,369

 1,160

 66,275

 10,227

 20,165

 328,625

SA

 28,038

 15,933

 49,790

 281

 27,021

 4,216

 6,096

 131,375

WA

 27,975

 15,723

 47,942

 254

 27,249

 3,831

 6,015

 128,989

TAS

 10,273

 6,237

 19,700

 149

 9,603

 1,420

 2,450

 49,832

NT

 743

 453

 1,374

 2

 669

 137

 232

 3,610

ACT

 2,953

 1,846

 5,792

 14

 2,605

 461

 1,372

 15,043

Total

 307,455

 181,817

 530,335

 4,417

 275,408

 45,161

 73,270

 1,417,863

Source: HSO Production data (2019)

Table 5 Fitting Configurations by State

(1 July 2018 to 30 June 2019)

State

Monaural fittings

Binaural fittings

ALD fittings

Total

NSW

 47,817

 6,065

 612

 54,494

VIC

 39,376

 5,475

 477

 45,328

QLD

 36,418

 4,653

 732

 41,803

SA

 13,923

 1,833

 177

 15,933

WA

 13,867

 1,616

 240

 15,723

TAS

 5,444

 743

 50

 6,237

NT

 397

 44

 12

 453

ACT

 1,620

 214

 12

 1,846

Total

 158,862

 20,643

 2,312

 181,817

Source: HSO Production data (2019)

Devices

Table 6 Types of Hearing Devices fitted by State

(1 July 2018 to 30 June 2019)

State

Behind the Ear (BTE)

In the Ear (ITE)

In the Canal (ITC)

Completely in the Canal (CIC)

Other

Total Devices Fitted

NSW

 100,791

 3,430

 12,981

 1,412

 1,870

 120,484

VIC

 81,871

 2,584

 10,566

 1,512

 1,864

 98,397

QLD

 75,800

 2,541

 9,637

 1,744

 1,967

 91,689

SA

 29,636

 1,120

 3,445

 545

 637

 35,383

WA

 29,113

 1,074

 3,178

 471

 568

 34,404

TAS

 11,143

 312

 1,594

 148

 239

 13,436

NT

 902

 16

 82

 18

 26

 1,044

ACT

 3,499

 99

 345

 37

 57

 4,037

Total

 332,755

 11,176

 41,828

 5,887

 7,228

 398,874

Source: HSO Production data (2019)

Providers

Table 7 Number of Contracted Services Providers and Business Sites by State

(as at 30 June 2019)

State

Contracted Service Providers

Business Sites – Permanent

Business Sites – Visiting

Total Sites

NSW

 96

 447

 551

 998

VIC

 82

 348

 467

 815

QLD

 57

 308

 502

 810

SA

 20

 136

 214

 350

WA

 21

 142

 112

 254

TAS

 6

 39

 52

 91

NT

 2

 9

 5

 14

ACT

 4

 24

 9

 33

Total

 288

 1,453

 1,912

 3,365

Source: HSO Production data (2019)
Note 2,689 Qualified Practitioners provided services to clients of the Hearing Services Program

 




Annual Voucher Program statistics 2018-2019 (PDF 345 KB)

Monthly Program Statistics 2016-2017

Program Statistics

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