Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Annual Program Statistics 2017-2018

This webpage contains voucher program statistics for 1 July 2017 to 30 June 2018.

Clients

Table 1 Number of Current Voucher by State

(as at 5 July 2018)

State

Number of clients

New South Wales (NSW)

300,574

Victoria (VIC)

239,400

Queensland (QLD)

217,017

South Australia (SA)

84,704

Western Australia (WA)

84,268

Tasmania (TAS)

32,214

Northern Territory (NT)

3,128

Australian Capital Territory (ACT)

10,499

Total

971,804

Source: HSO Production data (2018)
Note Current Vouchers are defined as those who have a current (unexpired) voucher at the end of the Financial Year

Vouchers

Table 2 Number of New and Return Voucher issued by State

(1 July 2017 to 30 June 2018)

State

New Vouchers

Return Vouchers

Total Vouchers

NSW

33,834

63,059

96,893

VIC

26,208

50,348

76,556

QLD

25,670

44,289

69,959

SA

8,470

17,133

25,603

WA

10,737

17,200

27,937

TAS

3,821

6,560

10,381

NT

412

603

1,015

ACT

1,349

2,001

3,350

Total

110,501

201,193

311,694

Source: HSO Production data (2018)
Note State is defined by the postal address of the client on their application form

 

Table 3 Number of client services by voucher type by State

(1 July 2017 to 30 June 2018)

State

New Client

Return Client

Total Clients

NSW

63,169

162,255

225,424

VIC

48,927

129,687

178,614

QLD

47,353

115,980

163,333

SA

16,543

48,390

64,933

WA

19,635

45,319

64,954

TAS

7,045

18,658

25,703

NT

792

1,402

2,194

ACT

2,556

5,689

8,245

Total

206,020

527,380

733,400

Source: HSO Production data (2018)

Services

Table 4 Hearing services by type and State

(1 July 2017 to 30 June 2018)

State

Total Claims

Assessment

Fitting

Maintenance - Repair

NSW

430,141

94,917

58,322

168,299

VIC

348,704

77,509

46,642

133,926

QLD

328,905

70,097

41,942

121,709

SA

127,019

25,814

15,897

50,591

WA

127,661

28,276

16,275

47,810

TAS

49,372

10,162

6,482

19,732

NT

3,967

952

496

1,539

ACT

15,548

3,366

2,303

6,026

Total

1,431,317

311,093

188,359

549,632

Source: HSO Production data (2018)

Table 4 Number of new client services by type of service and State - Continued

State

Rehabilitation

Client Review

Replacement – Spare Aids

Other

NSW

1,497

70,070

13,495

23,541

VIC

1,425

62,612

10,932

15,658

QLD

1,218

63,382

9,794

20,763

SA

277

24,252

4,195

5,993

WA

392

25,160

3,698

6,050

TAS

232

8,968

1,266

2,530

NT

7

616

153

204

ACT

10

2,132

405

1,306

Total

5,058

257,192

43,938

76,045

Source: HSO Production data (2018)


Table 5 Fitting by type by State

(1 July 2017 to 30 June 2018)

State

Monaural fittings

Binaural fittings

ALD fittings

Total

NSW

7,248

50,217

857

58,322

VIC

6,308

39,586

748

46,642

QLD

5,011

36,124

807

41,942

SA

1,934

13,772

191

15,897

WA

1,863

14,245

167

16,275

TAS

804

5,625

53

6,482

NT

69

406

21

496

ACT

301

1,985

17

2,303

Total

23,538

161,960

2,861

188,359

Source: HSO Production data (2018)

Devices

Table 6 Number of hearing devices by type by State

(1 July 2017 to 30 June 2018)

State

Behind the Ear (BTE)

In the Ear (ITE)

In the Canal (ITC)

Completely in the Canal (CIC)

Other

Total Devices Fitted

NSW

105,501

3,219

13,289

1,421

1,924

125,354

VIC

83,100

2,439

10,870

1,312

1,765

99,486

QLD

74,034

2,625

10,448

1,525

1,840

90,472

SA

28,815

1,016

3,983

722

560

35,096

WA

29,739

1,139

3,277

495

408

35,058

TAS

11,570

348

1,324

103

262

13,607

NT

952

31

75

14

36

1,108

ACT

4,102

137

399

47

46

4,731

Total

337,813

10,954

43,665

5,639

6,841

404,912

Source: HSO Production data (2018)

Providers

Table 7 Number of Contracted Services Providers and business sites by State

(as at 30 June 2018)

State

Contracted Service Providers

Business Sites – Permanent

Business Sites – Visiting

Total Sites

NSW

91

408

559

967

VIC

83

327

452

779

QLD

51

288

483

771

SA

20

124

218

342

WA

20

126

108

234

TAS

6

33

52

85

NT

2

8

5

13

ACT

4

24

8

32

Total

277

1,338

1,885

3,223

Source: HSO Production data (2018)
Note 2,484 Qualified Practitioners provided services to clients of the Hearing Services Program

 

 




Annual Voucher Program statistics 2017-2018 (PDF 78 KB)

Monthly Program Statistics 2016-2017

Program Statistics

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