Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Annual Program Statistics 2014-2015

This area of the website contains current statistics for

  • number of clients receiving a hearing service by state
  • vouchers issued to clients by state
  • claiming information by state
  • number of hearing devices issued by type of device and state
  • number of accredited contractors and business sites by state
  • number of hearing services practitioners by qualification and
  • This page also provides access to voucher program statistics for previous years.

NOTE Some figures in this report are dynamic and may differ to the final program statistics report for 2014-15. These figures are derived as at 20 July 2015.


Table 1 Number of clients receiving a hearing service by State

Table 2 Number of new and return vouchers issued by State

Table 3 Number of new and return vouchers serviced by State

Table 4 Number of new client services by type of service and State

Table 5 Number of return client services by type of service and State

Table 6 Number of claims for Rehabilitation Plus services by State

Table 7 Number of claims for Clinical Review services by State

Table 8 Number of clients who have been fitted with a hearing device under the Minimum Hearing Loss Threshold by State

Table 9 Number of claims for hearing services by State

Table 10 Number of manual claims for hearing services by State

Table 11 Number of hearing devices issued by type of device by State

New South Wales

Victoria

Queensland

South Australia

Western Australia

Tasmania

Northern Territory

Australian Capital Territory

Australia

Table 12 Number of contracted service providers and business sites by State

Table 13 Number of hearing services practitioners by qualification

 

Voucher Program Statistics 1 July 2014 to 30 June 2015 

Clients 

Table 1 Number of clients receiving a hearing service by State 

(1 July 2014 to 30 June 2015).

State

Number of clients

New South Wales

213,533

Victoria

162,654

Queensland

143,475

South Australia

61,113

Western Australia

56,815

Tasmania

22,873

Northern Territory

1,855

Australian Capital Territory

7,475

Total

669,793

Note Clients are defined as those who have received a hearing service under the Voucher Program paid for in the financial year. Figures are reported based on client’s postal address.

Vouchers 

Table 2 Number of new and return vouchers issued by State 

(1 July 2014 to 30 June 2015).

State

New Vouchers

Return Vouchers

Total

New South Wales

34,516

50,459

84,975

Victoria

24,566

39,504

64,070

Queensland

23,959

33,107

57,066

South Australia

8,666

12,877

21,543

Western Australia

8,946

13,279

22,225

Tasmania

3,421

5,014

8,435

Northern Territory

469

326

795

Australian Capital Territory

1,247

1,676

2,923

Total

105,790

156,242

262,032

Note State is defined by the postal address of the client on their application form. Excludes 1 voucher issued where client State is not available.

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Table 3 Number of new and return vouchers serviced by State 

(1 July 2014 to 30 June 2015).

State

New Vouchers

Return Vouchers

Total

New South Wales

34,451

50,791

85,242

Victoria

24,276

39,694

63,970

Queensland

23,556

32,991

56,547

South Australia

8,555

13,526

22,081

Western Australia

8,969

13,826

22,795

Tasmania

3,403

5,244

8,647

Northern Territory

421

373

794

Australian Capital Territory

1,282

1,802

3,084

Total

104,913

158,247

263,160

Note State is defined by the postal address of the client on their application form. The figure for vouchers serviced is dynamic; data as at 20 July 2015. This figure may change over time as delayed claims are processed.

 

Table 4 Number of new client services by type of service and State 

(1 July 2014 to 30 June 2015).

State

New assessments

Monaural fittings

Binaural fittings

New South Wales

34,595

3,238

18,100

Victoria

24,402

2,563

12,399

Queensland

23,664

2,317

11,844

South Australia

8,588

811

4,288

Western Australia

9,007

736

4,753

Tasmania

3,420

342

1,834

Northern Territory

426

44

251

Australian Capital Territory

1,285

109

662

Total

105,387

10,160

54,131

Note The number of services does not equate to the number of clients as clients can receive one or more services in a financial year.

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Table 5 Number of return client services by type of service and State 

(1 July 2014 to 30 June 2015).

State

Return assessments

Monaural fittings

Binaural fittings

New South Wales

51,002

4,938

24,393

Victoria

39,872

3,997

19,874

Queensland

33,161

3,369

16,271

South Australia

13,590

1,291

7,628

Western Australia

13,897

1,182

6,538

Tasmania

5,277

440

2,522

Northern Territory

374

26

129

Australian Capital Territory

1,812

165

724

Total

158,985

15,408

78,079

Note The number of services does not equate to the number of clients as clients can receive one or more services in a financial year.

Table 6 Number of claims for Rehabilitation Plus services by State 

(1 July 2014 to 30 June 2015).

State

Claims

New South Wales

1,831

Victoria

1,074

Queensland

963

South Australia

261

Western Australia

374

Tasmania

267

Northern Territory

20

Australian Capital Territory

25

Total

4,815

Note This table measures the number of claims. As a client can receive more than one Rehabilitation Plus service (681), the figures in the table do not equate to the number of clients who have received a rehabilitation service.

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Table 7 Number of claims for Clinical Review services by State 

(1 July 2014 to 30 June 2015).

State

Claims

New South Wales

48,223

Victoria

41,804

Queensland

43,577

South Australia

17,359

Western Australia

17,443

Tasmania

6,229

Northern Territory

424

Australian Capital Territory

1,287

Total

176,346

Note On 1 July 2013, the previous Aid Adjustment service items were renamed Clinical Review service items. The minimum period from which the item can be claimed changed from 2 years to 1 year after the date of fitting.

Table 8 Number of clients who have been fitted with a hearing device under the MHLT by state 

(1 July 2014 to 30 June 2015).

State

Claims

New South Wales

4,666

Victoria

3,571

Queensland

3,454

South Australia

1,135

Western Australia

1,408

Tasmania

593

Northern Territory

59

Australian Capital Territory

205

Total

15,091

Note ‘Minimum Hearing Loss Threshold’ (MHLT) refers to a 3 Frequency Average Hearing Loss of less than or equal to 23 dB in the ear being fitted.

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Table 9 Number of claims for hearing services by State 

(1 July 2014 to 30 June 2015).

State

Claims

New South Wales

392,012

Victoria

303,678

Queensland

276,486

South Australia

113,198

Western Australia

108,532

Tasmania

42,947

Northern Territory

3,354

Australian Capital Territory

13,511

Total

1,253,718

Note The number of processed claims does not equate to the number of clients as providers can make one or more claims per client in a financial year.

Table 10 Number of manual claims for hearing services by State 

(1 July 2014 to 30 June 2015).

State

Claims

New South Wales

4,222

Victoria

3,505

Queensland

3,362

South Australia

779

Western Australia

989

Tasmania

301

Northern Territory

47

Australian Capital Territory

128

Total

13,333

Note The number of processed claims does not equate to the number of clients as providers can make one or more claims per client in a financial year.

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Devices 

Please note cells containing 'n.a.' figure represents suppression to protect client confidentiality as the cell count contained is less than five records.

Table 11 Number of hearing devices issued by type of device by State 

New South Wales 

(1 July 2014 to 30 June 2015).

New South Wales

Behind the ear

In the Ear

In the canal

Completely in the canal

Other

Total

July 2014

8,990

336

720

103

88

10,237

August 2014

8,963

390

857

79

109

10,398

September 2014

8,281

453

841

102

81

9,758

October 2014

8,539

364

864

98

101

9,966

November 2014

8,388

366

791

103

101

9,749

December 2014

8,728

418

776

84

106

10,112

January 2015

6,245

260

595

56

76

7,232

February 2015

7,609

309

804

74

80

8,876

March 2015

8,711

355

779

76

96

10,017

April 2015

8,169

314

871

86

83

9,523

May 2015

9,203

376

917

92

79

10,667

June 2015

8,705

306

760

67

83

9,921

Total

100,531

4,247

9,575

1,020

1,083

116,456

Note Behind the ear services include BTE and open ear BTE’s. ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Victoria 

(1 July 2014 to 30 June 2015).

Victoria

Behind the ear

In the Ear

In the canal

Completely in the canal

Other

Total

July 2014

6,640

328

788

85

65

7,906

August 2014

6,629

284

679

117

87

7,796

September 2014

6,291

271

680

100

87

7,429

October 2014

6,593

326

729

93

100

7,841

November 2014

5,749

262

641

107

106

6,865

December 2014

6,682

312

674

121

86

7,875

January 2015

4,883

207

477

73

62

5,702

February 2015

5,747

216

664

82

72

6,781

March 2015

6,205

210

718

105

86

7,324

April 2015

6,371

257

710

105

108

7,551

May 2015

7,060

257

705

102

81

8,205

June 2015

6,482

268

733

87

80

7,650

Total

75,332

3,198

8,198

1,177

1,020

88,925

Note Behind the ear services include BTE and open ear BTE’s. ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Queensland 

(1 July 2014 to 30 June 2015).

Queensland

Behind the ear

In the Ear

In the canal

Completely in the canal

Other

Total

1 July 2014

5,464

227

663

123

67

6,544

1 August 2014

5,637

265

715

135

101

6,853

1 September 2014

5,060

279

642

122

87

6,190

1 October 2014

5,216

235

672

86

86

6,295

1 November 2014

5,333

235

659

119

119

6,465

1 December 2014

5,807

246

733

130

91

7,007

1 January 2015

4,382

187

507

93

57

5,226

1 February 2015

5,007

214

552

90

77

5,940

1 March 2015

5,668

271

649

112

97

6,797

1 April 2015

5,746

251

799

123

85

7,004

1 May 2015

6,179

261

737

121

61

7,359

1 June 2015

5,781

178

681

108

83

6,831

Total

65,280

2,849

8,009

1,362

1,011

78,511

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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South Australia 

(1 July 2014 to 30 June 2015).

South Australia

Behind the ear

In the Ear

In the canal

Completely in the canal

Other

Total

July 2014

2,263

145

282

17

21

2,728

August 2014

2,414

144

273

27

24

2,882

September 2014

2,120

129

266

28

23

2,566

October 2014

2,266

108

261

32

33

2,700

November 2014

2,358

123

222

31

22

2,756

December 2014

2,359

132

251

26

28

2,796

January 2015

1,802

83

189

28

12

2,114

February 2015

2,201

66

226

30

21

2,544

March 2015

2,302

124

190

23

22

2,661

April 2015

2,402

98

229

29

23

2,781

May 2015

2,554

110

299

36

25

3,024

June 2015

2,336

83

261

30

25

2,735

Total

27,377

1,345

2,949

337

279

32,287

Note Behind the ear services include BTE and open ear BTE’s. ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Western Australia 

(1 July 2014 to 30 June 2015).

Western Australia

Behind the ear

In the Ear

In the canal

Completely in the canal

Other

Total

July 2014

2,322

83

218

33

18

2,674

August 2014

2,170

104

224

43

14

2,555

September 2014

2,178

125

181

38

20

2,542

October 2014

2,286

119

209

22

26

2,662

November 2014

2,134

110

235

33

21

2,533

December 2014

2,484

107

187

51

19

2,848

January 2015

1,782

81

158

27

13

2,061

February 2015

1,848

75

153

32

12

2,120

March 2015

2,169

105

171

26

15

2,486

April 2015

2,393

98

234

34

30

2,789

May 2015

2,493

93

211

32

31

2,860

June 2015

2,273

107

179

30

18

2,607

Total

26,532

1,207

2,360

401

237

30,737

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Tasmania 

(1 July 2014 to 30 June 2015).

Tasmania

Behind the ear

In the Ear

In the canal

Completely in the canal

Other

Total

July 2014

898

36

74

7

na

1,019

August 2014

831

44

55

7

12

949

September 2014

764

32

58

4

9

867

October 2014

858

40

53

5

6

962

November 2014

843

34

51

10

9

947

December 2014

982

46

42

9

6

1,085

January 2015

804

29

50

5

6

894

February 2015

776

25

44

na

7

856

March 2015

965

46

75

6

9

1,101

April 2015

856

33

46

na

9

946

May 2015

970

45

53

8

7

1,083

June 2015

957

29

71

9

11

1,077

Total

10,504

439

672

76

95

11,786

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Northern Territory 

(1 July 2014 to 30 June 2015).

Northern Territory

Behind the ear

In the Ear

In the canal

Completely in the canal

Other

Total

July 2014

83

na

na

na

na

87

August 2014

106

7

10

na

na

125

September 2014

68

5

na

na

na

77

October 2014

99

5

6

na

na

114

November 2014

81

na

na

na

na

87

December 2014

74

na

na

na

na

81

January 2015

26

na

na

na

na

33

February 2015

60

na

6

na

na

68

March 2015

66

na

6

na

na

74

April 2015

88

na

9

na

na

100

May 2015

86

na

9

na

na

101

June 2015

76

na

6

na

na

88

Total

913

32

66

6

18

1,035

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Australian Capital Territory 

(1 July 2014 to 30 June 2015).

Australian Capital Territory

Behind the ear

In the Ear

In the canal

Completely in the canal

Other

Total

1 July 2014

249

5

13

na

na

271

1 August 2014

348

8

23

na

na

384

1 September 2014

234

6

24

na

na

267

1 October 2014

310

6

13

6

na

336

1 November 2014

288

15

18

na

na

323

1 December 2014

305

15

24

6

na

351

1 January 2015

233

11

6

na

na

253

1 February 2015

281

5

19

na

na

308

1 March 2015

281

6

21

8

na

318

1 April 2015

257

7

20

na

na

291

1 May 2015

354

10

16

na

na

384

1 June 2015

317

19

28

8

na

375

Total

3,457

113

225

43

23

3,861

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Australia 

(1 July 2014 to 30 June 2015).

Australia

Behind the ear

In the Ear

In the canal

Completely in the canal

Other

Total

July 2014

26,909

1,163

2,758

372

264

31,466

August 2014

27,098

1,246

2,836

411

351

31,942

September 2014

24,996

1,300

2,696

394

310

29,696

October 2014

26,167

1,203

2,807

342

357

30,876

November 2014

25,174

1,147

2,621

403

380

29,725

December 2014

27,421

1,278

2,689

428

339

32,155

January 2015

20,157

860

1,986

283

229

23,515

February 2015

23,529

910

2,468

313

273

27,493

March 2015

26,367

1,118

2,609

356

328

30,778

April 2015

26,282

1,060

2,918

383

342

30,985

May 2015

28,899

1,153

2,947

397

287

33,683

June 2015

26,927

992

2,719

340

306

31,284

Total

309,926

13,430

32,054

4,422

3,766

363,598

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Providers 

Table 12 Number of contracted service providers and business sites by State 

(1 July 2014 to 30 June 2015).

State

Contracted Service Providers

Business sites

New South Wales

97

944

Victoria

81

673

Queensland

41

758

South Australia

18

322

Western Australia

24

235

Tasmania

6

93

Northern Territory

3

15

Australian Capital Territory

2

24

Total

272

3,064

Note Number of contracted service providers and business sites were registered as operating during the 2014-15 financial year.

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Practitioners 

Table 13 Number of hearing services practitioners by qualification 

(1 July 2014 to 30 June 2015).

Qualification

Practitioners

Qualified Audiologist

1,520

Qualified Audiometrist

401

Provisional Audiologist

133

Provisional Audiometrist

57

Total

2,111

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Voucher Program statistics 2015-2016 (PDF 405 KB)

Monthly Program Statistics 2015-2016

Program Statistics

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