Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

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Applications for Accreditation

The Hearing Services Program is currently experiencing a high level of applications for accreditation. The estimated times for processing applications for accreditation is currently about ten weeks after receipt of a complete, correct application. We would like to apologise for any inconvenience this may cause.   More information on How to become a contracted service provider is available.

Recent updates

Provider Factsheet 6 - Management of client records
Management of Client Records Frequently Asked Questions
Service Provider Contract 2018-2019
Deed of Standing Offer 2018-2019
Provisional and qualified hearing practitioners
Important reminders and information - about claiming for services over two financial years, claiming when a client returns their device, how to correct errors on approved claims, linking clients to a site, updating clients details and fitting configurations
Claiming information for when selling or buying a hearing service business
Contacting the Department of Health and other Agencies

The client application form has been updated to include NDIS as an eligibility, and the NDIS planner details. Note - only Hearing Services can process applications for NDIS clients.

Client application form (pdf)
Client application form (word)

Contracted Service Provider Notices

CSPN 2018/03 - Linking clients, adding an email and the client information booklet
CSPN 2018/02 - Updated Schedule of Fees 2018-2019


There are currently no open consultations. All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Call Centre and Feedback

The call centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.


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