Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

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End of Year Shutdown

The Department will be closed over the Christmas and New Year period from 3pm on Monday 24th December 2018.  The Hearing Services inbox will be unmonitored, and the call centre will be shut. Normal business will resume at 8:30am on Wednesday 2nd January 2019.   We would like to wish everyone a safe and happy holiday.

End of Year Deadlines

  • Applications for A Voucher When One Has Not Expired received after Friday 14th December 2018 will not be processed until Wednesday 2nd January 2019.
  • Our final Payment Run for claims submitted through the HSO portal will be on Friday 14th December 2018.  The next Payment Run for all approved claims will recommence on Monday 7th January 2019.

New webpages

Claiming information

CROS and BiCROS devices

Recent updates

I'm not eligible - where can I get help?

Monthly Program Statistics 2018-2019

Conditions for claiming (formally known as claiming method for specific items)

Contracted Service Provider Notices

CSPN 2018/06 - 2018 Self-Assessment Tool

CPSN 2018/05 - Further ACCC Action Against Service Providers

CSPN 2018/04 - ACCC Action Against Service Providers


There are currently no open consultations. All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Contact Centre and Feedback

The contact centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.


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