Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

Coronavirus (COVID-19)

There has been a new Provider Factsheet released to update providers on the COVID-19 situation. You can access this information via the link below.

Recent updates

30 March 2021 - Update on changes to the Hearing Services Program - Online Discussion Forum 1

7 October 2020 - FAQs - Management of Client Records

7 October 2020 - Provider Factsheet - Management of Client Records

7 October 2020 - Provider Factsheet - Government Announcement of Changes to the Hearing Services Program

2 October 2020 - Provider Factsheet - Conditions for Claiming - Update

29 September 2020 - Provider Factsheet - Compliance Update 2020-21

4 September 2020 - Provider Factsheet - Coronavirus (COVID-19)- 4 September 2020

New web pages

There are no current new pages at this time.

Contracted Service Provider Notices

CSPN 2020/17 - Hearing Services Program Review – Interim Advice published

CSPN 2020/16 - Changes to the Hearing Services Online (HSO) Portal

Contact Centre and Feedback

The contact centre is open from 8:30am to5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

Note: The contact centre is not open on National and Local (ACT) Public Holidays


13 August 2020 - The Hearing Services Program Review is now available.

All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Public Holidays

The Department is closed for all National and Local (ACT) Public Holidays. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut.  Normal business will resume at 8:30am (AEDT) on the next business day.

System Outages 

There are currently no system issues with the HSO portal. Both portal and website are functioning as expected.

What providers are required to do if a system outage is identified

  • Where possible, please reschedule appointments if a voucher cannot be issued at the time of the appointment.  
  • If you are not able to reschedule appointments, please make sure you check the clients eligibility card to determine that they are entitled to receive services through the program.  
  • An email should also be sent to containing the client's 4 points of ID, date and time of their appointment and what service you are providing (once the system issue is resolved, the program will reply to your email with instructions on how to claim). 

Note: For new clients, we require the client application form for us to process a new voucher, please email the form.   

For further information regarding any


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