Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

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Recent updates

May 2019 Information on the NDIS and Hearing Services

May 2019 NDIS and Contracted Hearing Service Providers

April 2019 Open Consultations 

April 2019 Roadmap for Hearing Health updated link.

Contracted Service Provider Notices

CSPN 2019/04 - Updated Schedule of Fees 2019-20

CSPN 2019/03 - Hearing Services Online Project (HSOP)

CSPN 2019/02 - Thematic Review – Consultation on draft legislative instruments

CSPN 2019/01 - Marketing and Advertising


Consultation on the draft legislative instruments is now open. 

All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Contact Centre and Feedback

The contact centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.

The DVA eligibility checker for white card holders has now been resolved.  Provider should now be able to finalise client vouchers.  Please ensure vouchers are issued prior to service being provided.

Public Holiday Notice

The Department will be closed on Monday 27th May 2019 for the Reconciliation Day Public Holiday. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut.  Normal business will resume at 8:30am on Tuesday 28th May 2019.


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