Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

New web pages

January 2020 Provider Factsheets - Client Relocations            

October 2019 Provider Factsheet - Insurance

October 2019 Provider Factsheet - Private Services and Devices

October 2019 Provider Transition Guide

Recent updates

January 2020 Forms and Publications webpage - Client Relocation Consent form has been added

December 2019 Claiming through the portal

November 2019 Quick Reference and User Guides

November 2019 Requesting a revalidated service

Contracted Service Provider Notices

CSPN 2020/01 - AUSKey to myGovID Access Update

CSPN 2019/18 - AUSkey to myGovID transition

CSPN 2019/17 - Program Forms and Templates


November 2019 - Consultation on the Provider Factsheet - Device Supply Disclosure is now closed.

All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Contact Centre and Feedback

The contact centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.

Public Holiday Notice

The Department will be closed on Monday 9th March 2020 for the Canberra Day Public Holiday. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut.  Normal business will resume at 8:30am (AEDT) on Tuesday 10th March 2020.

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