Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

New webpages

Claiming information

CROS and BiCROS devices

Recent updates

Mar 2019 2018 Provider Self-Assessment Report

Feb 2019 Requesting a revalidated service and request form

Feb 2019 NDIS Hearing Supports FAQs

Contracted Service Provider Notices

CSPN 2019/01 - Marketing and Advertising


There are currently no open consultations. All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Contact Centre and Feedback

The contact centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.

The DVA eligibility checker for white card holders has now been resolved.  Provider should now be able to finalise client vouchers.  Please ensure vouchers are issued prior to service being provided.

Public Holiday Notice

The Department will be closed on Friday 19 April 2019 for the Easter Long Weekend.  The Hearing Services Program inbox will be unmonitored, and the call centre will be shut.  Normal business will resume at 8:30am on Tuesday 23rd April 2019.

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