Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

System Outages

There are no issues with the HSO portal.

The DVA eligibility checker for white card holders has now been resolved.  Provider should now be able to finalise client vouchers.  Please ensure vouchers are issued prior to service being provided.

The program recommends that all service providers reschedule all appointment for affect clients where possible and ensure new and return vouchers are processed prior to the clients appointment date it avoid issues with claiming for services. Please e-mail the program for any urgent issues. 

To keep up to date on all system issues please check this page on the website. 

For further information about system outages, please see the system outages factsheet.

Please subscribe to the RSS feed and check the What’s new page for all the latest information.  

Please e-mail if you are experiencing issues with the Hearing Services Online Portal. 




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