Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

System Outages

There are no issues with the HSO portal. Please be aware, portal users may experience intermittent issues from 8pm AEDT Monday 21 January 2019. For any urgent enquiries please email

The program recommends that all service providers ensure new and return vouchers are processed prior to the clients appointment date it avoid issues with claiming for services. 

To keep up to date on all system issues please check this page on the website. 

For further information about system outages, please see the system outages factsheet.

Please subscribe to the RSS feed and check the What’s new page for all the latest information.  

Please e-mail if you are experiencing issues with the Hearing Services Online Portal. 




HSO system outages - tips for hearing services providers

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