Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

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Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

Public Holiday Notice

The Department will be closed on Monday 28th January 2019 for the Australia Day Public Holiday.  The Hearing Services Program inbox will be unmonitored, and the call centre will be shut.  Normal business will resume at 8:30am on Tuesday 29th January 2019.

New webpages

Claiming information

CROS and BiCROS devices

Recent updates

Jan 2019 Monthly Program Statistics 2018-2019

Jan 2019 Complaints Summary 2018-2019 financial year

Dec 2018 I'm not eligible - where can I get help?


Contracted Service Provider Notices

CSPN 2018/06 - 2018 Self-Assessment Tool

CPSN 2018/05 - Further ACCC Action Against Service Providers

CSPN 2018/04 - ACCC Action Against Service Providers


There are currently no open consultations. All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Contact Centre and Feedback

The contact centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Please be aware, portal users may experience intermittent issues from 8pm AEDT Monday 21 January 2019. For any urgent enquiries please email Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.


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