Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Hearing Services Online Project

The Australian Government is committed to cutting red tape. The Hearing Services Online (HSO) Project was established to implement the recommendations of the review and cut red tape.

About the portal and website

In February 2014, the Department of Health (the Department) launched a new website and implemented an online portal to support the administration of the program, to reduce red tape and improve access to the program.

The website provides up to date information for clients, service providers and members of the public on the services provided by the program, how to access the services and links to the portal.

The portal provides real-time eligibility checking and application processing for clients and allows service providers and device manufacturers to manage their interactions with the program.

Members of the public can use the website to

  • confirm their eligibility for the program
  • apply for the program
  • view the local hearing services provider directory in a searchable map
  • check if they are already in the program and confirm their last known provider, if they have one
  • find information on services available to them if they are eligible
  • find information on research undertaken in the hearing sector and
  • find program statistics.

Contracted service providers can use the portal and website to

  • help clients to apply for a hearing services voucher
  • process a return voucher with client consent
  • view and manage client details
  • transfer a client from another service provider with client consent
  • manage their own site location details, which also updates the interactive local hearing services provider directory
  • submit claims
  • apply to become a service provider and 
  • provide advise on administering services under the program.

Device manufacturers can use the portal and website to

  • add, migrate and remove hearing devices to the fully and partially subsidised listings
  • update details of their business and
  • for advise on providing devices under the program.

Portal User Guides

For assistance accessing and using the portal we have developed a range of user guides, portal tips and other information.  Please visit the Using the Portal page for assistance.

Hearing Services Online Project (PDF 58 KB)

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