A range of pages have been prepared on various aspects of the Australian Government Hearing Services Program (the program) that may be useful for clients.
Hearing services available through the program
Here you can find information about the hearing services available to clients through the program, including finding a provider, what to expect at your appointment, specialist hearing services, accessing services during a natural disaster, and services for clients with cochlear implants.
Hearing devices available through the program
Information on the types of hearing devices available under the program, maintenance agreements, advise on using a hearing device, and replacing a lost or damaged device can be found on the hearing device information page.
Information for veterans
Hearing services available to veterans are described in more detail in this section.
Information about the program
Client information booklet
An information booklet that outlines the services that may be available if you are an eligible client.
Client rights and responsibilities
Read more about client rights and responsibilities under the program.
Service charter for clients
The Office of Hearing Services has a service charter for clients, which outlines our customer service standards.
How to raise an issue or complaint
If you are experiencing difficulties with any area of the program (such as you hearing device, hearing practitioner, or other concerns) this page provides details on how you can raise an issue or complaint.