Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Claiming Rejection Codes

This page provides a numerical listing of Medicare e-claim rejection codes and an explanation of why a claim has been rejected.

  • 005 Date invalid must be in the format dd mm ccyy
  • 007 Date of lodgement missing
  • 008 Date of lodgement > date of processing
  • 009 Date of lodgement < 1 November 1997
  • 010 Practitioner number invalid
  • 011 Practitioner number missing
  • 012 Claim item number missing
  • 013 This item cannot be claimed for this client
  • 014 Site ID missing
  • 015 Site ID invalid
  • 016 Date of service missing
  • 017 3FAHL missing
  • 018 3FAHL invalid
  • 019 Date of fitting missing
  • 020 Date of fitting cannot be prior to 1 November 1997
  • 021 Cost of device missing
  • 022 Client maintenance payment to contractor invalid
  • 023 Client number invalid
  • 024 Voucher number invalid or incomplete
  • 026 Client's or contractor's signature date missing
  • 027 Claim item number is not a valid claim item
  • 029 Replacement must be from same ear as previous fitting
  • 032 Date of fitting > date of lodgement
  • 033 Date of service cannot be prior to reassessment date of service
  • 034 Item is invalid at date of service
  • 035 Client is not eligible for this service - lost eligibility
  • 036 Claim received prior to date of service
  • 037 Practitioner number invalid at date of service
  • 038 Date of service cannot be prior to date of fitting
  • 039 Device code missing
  • 040 Device code invalid
  • 041 Only one device code required
  • 042 Device details not required
  • 043 Date of fitting >= date of service
  • 044 No reassessment item claimed
  • 045 Device invalid at date of fitting
  • 046 Restrictive item
  • 047 Item has already been claimed
  • 048 Initial assessment has not been claimed
  • 049 No fitting item or self funded maintenance item
  • 050 Duplicate item
  • 051 Client is deceased
  • 052 Device tier/category invalid

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  • 053 Date of service cannot be prior to date of initial assessment
  • 054 Date of fitting cannot be prior to date of initial assessment
  • 055 No fitting item or self funded maintenance item has been claimed
  • 056 Date of fitting > 12 months from initial fitting
  • 057 Date of fitting > 12 months from self funded maintenance item
  • 058 Device tier/category missing
  • 059 Date of service cannot be prior to date of initial assessment
  • 060 Date of service < 12 months from initial fitting
  • 061 Date of service < 12 months from previous maintenance
  • 062 Client must be fitted with monaural aid
  • 063 Client must be fitted with binaural aid
  • 064 Only audiologists may claim this item
  • 065 Date of service cannot be prior to 1 November 1997
  • 066 Fitting shown is for same ear as previously fitted
  • 067 Date of service must be within voucher issue and expiry date
  • 070 Client maintenance payment to contractor is missing
  • 071 Client maintenance payment to contractor is invalid
  • 074 Device not from same or equivalent tier/category as previous fitting
  • 075 Loss of eligibility not notified to the Department of Health
  • 076 Client is no longer eligible for any services
  • 077 Cost of program invalid
  • 078 Cost of program missing
  • 079 Contractor name or signature not present/ client certification incomplete
  • 080 Invalid contractor/provider number
  • 081 Contractor/provider number missing
  • 082 Authorised person name missing
  • 094 Contractor not registered for date of service
  • 096 Date of fitting > eligibility end date
  • 097 No approval received or approval has expired
  • 098 Date of fitting > approval expiry date
  • 099 Date of service < 12 months from previous maintenance service
  • 100 Client name missing
  • 104 Client/ contractor signature date cannot be in the future
  • 105 Signature date cannot be prior to claim date of service
  • 106 Date of service > 12 months from the previous maintenance claim
  • 111 Contractor cannot claim this item
  • 112 Fitting must be claimed as a refitting
  • 113 Date of service must be on or after maintenance renewal date
  • 114 No history
  • 115 Previous reassessment/refitting item claimed using this voucher
  • 116 Signature date > 45 days prior to date of service
  • 119 Unable to locate old device on item table
  • 120 No fitting item claimed
  • 121 Prior claim for this voucher/no voucher issued

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  • 122 No previous fitting recorded for this ear
  • 123 Claim item is no longer payable
  • 124 Item cannot be claimed manually
  • 125 Only one fitting item per claim form
  • 126 Date of service cannot be prior to 1 October 2000
  • 128 Follow up date prior to date of service
  • 129 Previous rehabilitation item claimed against this voucher
  • 131 Follow up date missing
  • 154 Client has binaural fitting
  • 311 Practitioner not employed by Contractor at date of service
  • 312 Client has not had an initial fitting
  • 313 Follow-up must be =>2 weeks <=12 months after assessment
  • 314 Cannot claim this item for assessments prior to 01/01/2008
  • 315 Cannot claim this item after a Top-up fitting
  • 316 This item cannot be claimed due to a previous related claim
  • 317 Item cannot be claimed for a flag customer
  • 800 ABN number has not been provided
  • 801 ABN number invalid
  • 802 GST registration not indicated
  • 803 GST registration invalid
  • 804 Income tax exemption not indicated
  • 805 Income tax exemption invalid
  • 806 Item GST/Benefit is incorrect
  • 807 Device GST/Benefit is incorrect
  • 808 Total GST/Benefit is incorrect
  • 809 Item GST/Benefit is invalid
  • 810 Device GST/Benefit is invalid
  • 811 Total GST/Benefit is invalid
  • 812 Item GST/Benefit is missing
  • 813 Device GST/Benefit is missing
  • 814 Total GST/Benefit is missing
  • 815 Date of Service incorrect
  • 816 Error on claim form/tax invoice
  • 817 Total GST is incorrect
  • 818 Total Benefit inclusive of GST is incorrect
  • 819 Client is not DVA eligible
  • 820 Item 777 required for DVA eligible client
  • 821 Item 777 cannot be claimed
  • 822 Item 888 required for DVA eligible client
  • 823 Item 888 cannot be claimed
  • 824 Date of Service/Date of Fitting pre/post 1 July 2000
  • 996 Client has not signed claim form
  • 997 Client is not eligible
  • 998 Authorised person signature not present
  • 999 Contractor/provider name not present

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Claiming Rejection Codes (PDF 73 KB)

Most Common e-Claim Rejections (PDF 124 KB)

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