Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Conditions for Claiming

The Australian Government Hearing Services Program (the program) has two methods for submitting claims – e-claims and portal or manual claims. E-Claims are submitted through the Department of Human Services (DHS) using Claim Wizard, Hear Aid, Simply Hearing or VicHear OMS software. Portal or manual claims are submitted through the Hearing Services Online (HSO) portal.

This webpage should be read in conjunction with Claiming information.

Tax invoices and claim for payment forms

When claiming for services provided through the program a completed claim for payment form should be kept on the client file. A statutory declaration or DBR letter must be kept on the client’s file when claiming for a replacement device (i.e. item 555, 888, 840 and/or 850).

A client’s signature is not required for items 1, 2, 3 or items where the client does not attend an follow-up appointment (such as 631,636, 641, 651, 661, 761, 771, 821, 826, and 831), however it is recommended that providers ask client’s to sign the claim for payment form for these items.

Item

Description of Service Items and Important Claiming Tip

How to claim

GST liable

GST

Total Benefit

1

Aid returned for credit – Monaural/one aid

  • This item should only be claimed if the client is not motivated to be fitted with a different style of hearing device/s in the near future (≤2 months).
  • If the fitting claim has already been submitted, providers will need to recover this item before processing the item 1.
  • The date of service matches the date of fitting of the returned device.
  • The total benefit amount will vary depending on the original fitting item e.g. item 650, 770, or 820, please see the Schedule of Service Fees.

HSO portal claim

$0.00

$0.00

$41.15 to $217.15

2

Aid returned for credit – Binaural/two aids

  • This item should only be claimed if the client is not motivated to be fitted with a different style of hearing device/s in the near future (≤2 months).
  • If the fitting claim has already been submitted, providers will need to recover this item before processing the item 2.
  • The date of service matches the date of fitting of the returned devices.
  • The total benefit amount will vary depending on the original fitting item e.g. item 660 or 830

HSO portal claim

$0.00

$0.00

$185.50 to $260.50

3

Dispensing fee for hearing aids returned for credit

  • This is paid to the provider when a Behind-the-Ear (BTE) is returned for credit.
  • An item 1 or 2 has been submitted.
  • The date of service matches the item 1 or 2.
  • If two BTE devices are returned, you can submit this claim twice through the portal.

HSO portal claim

$0.00

$0.00

$26.65

4

Remote controls

  • This item can only be claimed once on a client’s current voucher.
  • A fitting item has already been e-Claimed and appears on the client’s claim history.
  • The total benefit amount is the same amount as shown on the manufacturer’s invoice (excluding postage and handling).
  • A manufacturer invoice for the remote control must be kept on the client’s file.
  • Enter the amount in the “Item Benefit (not liable for GST)” field only. Please check the item benefit doesn’t default to $0.00.
  • Item benefit must be ≤ $200.
  • Please email hearing@health.gov.au for approval to fit remotes over $200 with the manufacturers invoice attached.
  • If a remote control is lost or damaged beyond repair, approval is required prior to providing and claiming another item 4 on the same voucher. Email a completed statutory declaration to the program.

HSO portal claim

$0.00

$0.00

$1.00 to $200.00

6

Miscellaneous item – Must be pre-approved by the program

  • A non-scheduled device has been approved, or
  • A buying service provider is submitting a split payment.

HSO portal claim

N/A

N/A

N/A

555

Payment of client contribution for lost/damaged beyond repair (DBR) device/s for exempt clients

  • This item cannot be claimed for DVA Gold or White Card eligible clients.
  • The client meets one or more of the exemption criteria (client has dementia or the device was lost/DBR in a hospital/nursing home/post).
  • The item 840/850 is e-Claimed and approved prior to the submission of the item 555.
  • The date of service of the item 555 matches the 840/850 date of service.

HSO portal claim

$0.00

$0.00

$41.05

600

First Assessment

  • The date of service is within the voucher period.
  • The item can be claimed once for each client.
  • If an item 33/333 is recorded on the client claim history or if the client voucher number begins with alpha-characters, this item cannot be claimed. Instead, claim an item 800.

e-Claim

$0.00

$0.00

$139.95

610

Audiological case management

  • This can only be claimed for non-routine clients.
  • The item can be claimed once for each client.
  • An item 610 can only be claimed with, or immediately following an assessment.
  • The date of service is the date that the audiological advice and/or testing is completed.
  • This item can only be claimed using an Audiologists Qualified Practitioner number.
  • For more information on item 610, please see Claiming Information.

e-Claim

$0.00

$0.00

$44.40

630

Initial fitting, rehabilitation and maintenance – Monaurally fitted/one ear

  • No previous fitting[1] has occurred.
  • An assessment must be claimed prior to this fitting.
  • The Minimum Hearing Loss Threshold (MHLT) criterion is met.
  • The client attends a successful follow-up appointment.
  • The date of service is the date of the successful follow-up appointment and must be more than 5 working days[2] from the fitting date.
  • The battery and maintenance client contribution is paid or waived at your discretion.

e-Claim

$6.13

$0.61

$447.21

631

Initial fitting and maintenance with no follow up appointment – Monaurally fitted/one ear

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • No previous fitting has occurred.
  • An assessment is claimed prior to this fitting.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is paid or waived at your discretion.
  • The date of service matches the date of fitting of the device.

HSO portal claim

$6.13

$0.61

$223.91

635

Initial fitting, rehabilitation and maintenance – Assistive Listening Devices (ALD)

  • No previous fitting has occurred.
  • An assessment is claimed prior to this fitting.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is paid or waived at your discretion.
  • The client attends a successful follow-up appointment.
  • The date of service is the date of the successful follow-up appointment and must be more than 5 working days from the fitting date.

HSO portal claim

$8.90

$0.89

$201.94

636

Initial fitting ALD and maintenance with no follow up appointment

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • No previous fitting has occurred.
  • An assessment is claimed prior to this fitting.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is paid or waived at your discretion.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.

HSO portal claim

$8.90

$0.89

$101.44

640

Initial fitting, rehabilitation and maintenance – Binaurally fitted/both ears

  • No previous fitting has occurred.
  • An assessment is claimed prior to this fitting.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is paid or waived at your discretion.
  • The client attends a successful follow up appointment.
  • The date of service is the date of the successful follow-up appointment and must be more than 5 working days from the fitting date.

e-Claim

$18.88

$1.89

$560.64

641

Initial fitting with no follow up appointment – Binaurally fitted/both ears

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • No previous fitting has occurred.
  • An assessment is claimed prior to this fitting.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is paid or waived at your discretion.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.

HSO portal claim

$18.88

$1.89

$281.29

650

Initial fitting and rehabilitation without maintenance – Monaurally fitted/one ear

  • No previous fitting has occurred.
  • The fitting is provided after the assessment.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is not paid.
  • The client attends a successful follow-up appointment.
  • The date of service is the date of the successful follow-up appointment and must be more than 5 working days from the fitting date.

e-Claim

$0.00

$0.00

$434.35

651

Initial fitting with no follow up appointment or maintenance – Monaurally fitted/one ear

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • No previous fitting has occurred.
  • An assessment is claimed prior to this fitting.
  • The fitting is provided after the assessment.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is not paid.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.

HSO portal claim

$0.00

$0.00

$217.20

655

Initial fitting and rehabilitation without maintenance – ALD

  • No previous fitting has occurred.
  • An assessment is claimed prior to this fitting.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is not paid.
  • The client attends a successful follow-up appointment.
  • Do not claim this item if the fitting is unsuccessful.
  • The date of service is more than 5 working days from the fitting date.

HSO portal claim

$0.00

$0.00

$183.25

656

Initial fitting ALD with no follow up appointment or maintenance

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • No previous fitting has occurred.
  • An assessment is claimed prior to this fitting.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is not paid.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.

HSO portal claim

$0.00

$0.00

$91.65

660

Initial fitting and rehabilitation without maintenance – Binaurally fitted/both ears

  • No previous fitting has occurred.
  • The fitting is provided after the assessment.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is not paid.
  • The client attends a successful follow-up appointment.
  • Do not claim this item if the fitting is unsuccessful.
  • The date of service is the date of the first follow-up appointment and must be more than 5 working days from the fitting date.

e-Claim

$0.00

$0.00

$521.00

661

Initial fitting with no follow up appointment or maintenance – Binaurally fitted/both ears

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • No previous fitting has occurred.
  • An assessment is claimed prior to this fitting.
  • The MHLT criterion is met.
  • The battery and maintenance client contribution is not paid.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.

HSO portal claim

$0.00

$0.00

$260.50

670

Rehabilitation Service

  • This item provides an alternative for clients who are not proceeding with a hearing device fitting but who would benefit from receiving training and strategies to manage their hearing loss.
  • No previous fitting item has been claimed.
  • An assessment is claimed prior to this appointment.
  • Two rehab appointments must take place.
  • The first appointment is to provide a rehabilitation service consultation, and the second appointment is to provide rehabilitation service follow up.
  • This item can only be claimed once per client.

e-Claim

$0.00

$0.00

$202.25

680

Rehabilitation Plus – 2 sessions

  • An assessment is claimed prior to this appointment.
  • The client is fitted with fully subsidised device/s for the first time (i.e. client has never been fitted through the program).
  • Providers cannot claim this item if a client is fitted with partially subsidised devices at no cost to the client.
  • Two sessions are required (this item can only be claimed once) within 12 months of the follow-up date.

e-Claim

$0.00

$0.00

$143.30

681

Rehabilitation Plus – 1 session

  • An assessment is claimed prior to this fitting.
  • No previous fitting item has been claimed.
  • The client is fitted with fully subsidised device/s for the first time (i.e. client has never been fitted through the program).
  • Providers cannot claim this item if a client is fitted with partially subsidised devices at no cost to the client.
  • One session is required (this item can only be claimed twice) within 12 months of the follow-up date.

e-Claim

$0.00

$0.00

$71.15

700

Maintenance and battery supply – Monaurally fitted/one ear

  • The client is fitted to one ear.
  • Please ensure the client’s fitting configuration is monaural in the portal prior to claiming.
  • The previous battery and maintenance claim has expired.
  • This claim can be signed and paid up to 45 days prior to maintenance expiry.
  • The date of service will be the expiry date of the maintenance agreement.

e-Claim

$36.08

$3.61

$75.76

710

Maintenance and battery supply – Binaurally fitted/both ears

  • Client must be fitted to both ears.
  • Please ensure the client’s fitting configuration is binaural in the portal prior to claiming.
  • The previous battery and maintenance claim has expired.
  • This claim can be signed and paid up to 45 days prior to maintenance expiry.
  • The date of service will be the expiry date of the maintenance agreement.

e-Claim

$95.55

$9.56

$200.66

711

Relocated maintenance and battery supply – Monaurally fitted/one ear

  • The client is fitted to one ear.
  • Please ensure the client’s fitting configuration is monaural in the portal prior to claiming.
  • The client’s current battery and maintenance agreement has not expired.
  • If the client relocates to several providers within a 12 month period, subsequent item 711 claims will need to be submitted through the HSO portal.
  • If the client relocates back to the original provider, this provider won’t be able to claim an item 711 if the 700 hasn’t expired.

e-Claim

$57.83

$5.78

$121.43

722

Relocated maintenance and battery supply – Binaurally fitted/both ears

  • The client is fitted to both ears.
  • The client’s current battery and maintenance agreement has not expired.
  • If the client relocates to several providers within a 12 month period, subsequent item 722 claims will need to be submitted through the HSO portal.
  • If the client relocates back to the original provider, they won’t be able to claim an item 722 if the 710 hasn’t expired.

e-Claim

$11.30

$11.73

$246.33

760

Subsequent initial fitting, rehabilitation and maintenance

  • The client has only received a monaural aid fitting and is now eligible to have the opposite ear fitted under the program.
  • The battery and maintenance client contribution is paid or waived at your discretion.
  • The MHLT criterion is met.
  • The client attends a successful follow-up appointment.
  • The date of service is the date of the first follow-up appointment and must be more than 5 working days from the fitting date.
  • If the client has previously been fitted with an ALD, an item 820 must be claimed to the same ear before the item 760 can be submitted through the HSO portal.

e-Claim

$16.05

$1.61

$116.01

761

Subsequent initial fitting and maintenance with no follow up appointment

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • The client has only received a monaural aid fitting and is now eligible to have the opposite ear fitted under the program.
  • The battery and maintenance client contribution is paid or waived at your discretion.
  • The MHLT criterion is met.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.

HSO portal claim

$16.05

$1.61

$58.81

770

Subsequent initial fitting and rehabilitation without maintenance

  • The client has only received a monaural aid fitting and is now eligible to have the opposite ear fitted under the program.
  • The battery and maintenance client contribution is not paid.
  • The MHLT criterion is met.
  • The client attends a successful follow-up appointment.
  • The date of service is the date of the first follow-up appointment and must be more than 5 working days from the fitting date.
  • If the client has previously been fitted with an ALD (on an old voucher), an item 820 must be claimed to the same ear before the item 770 is claimed through the HSO portal.

e-Claim

$0.00

$0.00

$82.30

771

Subsequent initial fitting with no follow up appointment or maintenance

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • The client has only received a monaural aid fitting and is now eligible to have the opposite ear fitted under the program.
  • The battery and maintenance client contribution isnot paid.
  • The MHLT criterion is met.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.

HSO portal claim

$0.00

$0.00

$41.15

777

Payment of client contribution for maintenance/batteries for Department of Veterans’ Affairs (DVA) eligible clients

  • The client is DVA Gold Card or White (for hearing loss) Card eligible.
  • DVA PCC clients are not entitled to this claim item.
  • DVA will only pay this item on the client behalf when a successful follow-up appointment has occurred.
  • This item is submitted in the same batch as an item 700/710.
  • This item cannot be submitted in the same batch as other claims e.g. 940, 800 etc.
  • The date of service matches the date of service of the initial fitting items 630/635/640, or maintenance items 790/791/700/710.
  • This item must be claimed in conjunction with an item 630/635/640 or 790/791/700/710.

e-Claim

$21.75

$2.18

$45.68

790

Maintenance and battery supply - Monaurally fitted/one ear (Private devices)

  • This item can only be claimed once only for each client.
  • An assessment is claimed prior to this service.
  • No fitting claim has ever been claimed under the program.
  • Client has one ear fitted with a private aid.
  • The private aid is suitable and likely to last for the life of the voucher.
  • The private device details (device type and device code) have been added to the client’s service history in the portal.
  • If at a later date the client is initially fitted through the program (on the same voucher), you can claim an initial fitting to the same ear item 630/650 or to both ears item 640/660 through the HSO portal, OR
  • If at a later date the client is initially fitted to the same ear through the program (on a return voucher), please claim a refitting item 820 through your e-Claim Software, OR
  • If at a later date the client is initially fitted to the same ear and subsequently fitted to the opposite ear through the program (on a return voucher), please claim items 820 and 760 through your e-Claim software.

e-Claim

$36.08

$3.61

$75.76

791

Maintenance and battery supply - Binaurally fitted/both ears (Private devices)

  • This item can only be claimed once only for each client.
  • An assessment is claimed prior to this service.
  • Client has both ears fitted with private aids.
  • No fitting has ever been claimed under the program.
  • The private aids are suitable and likely to last for the life of the voucher.
  • The private device details (device type and device code) have been added to the client’s service history in the portal.
  • If at a later date the client is initially fitted to both ears through the program (on the same voucher), please claim an initial fitting item 640/660 through the HSO portal. OR
  • If at a later date the client is fitted to both ears through the program (on a return voucher), please claim a refitting item 830 through your e-Claim software.

e-Claim

$95.55

$9.56

$200.66

800

Reassessment

  • This item can be claimed once on a client’s current voucher.
  • An initial assessment (item 600) must have been claimed on a previous voucher. OR
  • Clients are considered return binaural clients if the client voucher begins with 3 alpha-characters i.e. WAG000000X or an item 33 or 333 has previously been claimed.

e-Claim

$0.00

$0.00

$139.95

810

Audiological case management

  • This can only be claimed for non-routine clients.
  • The date of service is the date that the audiological advice and/or testing is requested.
  • An item 810 can only be claimed with, or immediately following an assessment.
  • This item may be claimed only with an Audiologists Qualified Practitioner (Audiologist) number.
  • This item can be claimed once on a client’s current voucher.
  • For more information on item 810, please see Claiming Information.

e-Claim

$0.00

$0.00

$44.40

820

Refitting and rehabilitation – Monaurally fitted/one ear

  • The client has been previously fitted on the same ear against a previous voucher.
  • The Eligibility Criteria for Refitting (ECR) is met.
  • The client attends a successful follow-up appointment.
  • The date of service is the date of the first follow-up appointment and must be more than 5 working days from the fitting date.
  • If the client was previously binaurally fitted, update their fitting configuration on the portal to monaural prior to claiming.
  • Can only be claimed once per voucher with the exception of when one provider has claimed an item 820/821 to one ear and another provider refits the opposite ear, the 2nd 820 should be submitted through the HSO portal.  

e-Claim

$0.00

$0.00

$373.25

821

Refitting with no follow up appointment – Monaurally fitted/one ear

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • The client has been previously fitted on the same ear against a previous voucher.
  • The ECR is met.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.
  • Can only be claimed once per voucher with the exception of when one provider has claimed an item 820/821 to one ear and another provider refits the opposite ear, the 2nd 821 can be submitted through the HSO portal. 

HSO portal claim

$0.00

$0.00

$186.65

825

Refitting and rehabilitation – ALD

  • The client has been fitted against a previous voucher.
  • The ECR is met.
  • The client attends a successful follow-up appointment.
  • The date of service is more than 5 working days from the date of fitting.
  • Can only be claimed once per voucher.

HSO portal claim

$0.00

$0.00

$128.90

826

ALD refitting with no follow up appointment

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • The client has been fitted against a previous voucher.
  • The ECR is met.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.
  • Can only be claimed once per voucher.

HSO portal claim

$0.00

$0.00

$64.45

830

Refitting and rehabilitation – Binaurally fitted/both ears

  • The client has been binaurally fitted against a previous voucher.
  • The ECR is met.
  • The client attends a successful follow-up appointment.
  • The date of service is the date of the successful follow-up appointment and must be more than 5 working days from the fitting date.
  • Can only be claimed once per voucher.

e-Claim

$0.00

$0.00

$373.25

831

Refitting with no follow up appointment – Binaurally fitted/both ears

  • This item should only be claimed if the client relocates before the follow up appointment but does not intend on returning the devices, or the client fails to attend a follow up appointment after several attempts to contact the client (this must be documented on the client file).
  • The client has been binaurally fitted against a previous voucher.
  • The ECR is met.
  • The client has not attended a follow-up appointment.
  • The date of service matches the date of fitting of the device.
  • Can only be claimed once per voucher.

HSO portal claim

$0.00

$0.00

$185.50

840

Replacement of Lost/DBR Device – Monaurally fitted/one ear

  • The replacement device is the same as the lost/damaged device.
  • If the lost/damage device is no longer available on the schedule, the device must be replaced with a similar style/category tier.
  • This item includes a dispensing fee for Behind-the-Ear devices.
  • If replacing an ALD the item 840 must be submitted through the HSO portal.
  • A Statutory Declaration must be completed by the client and is kept on the client file. OR
  • A letter from the manufacturer stating the device is damaged beyond repair is kept on the client file.

e-Claim

$0.00

$0.00

$70.00

850

Replacement of Lost/DBR Device – Binaurally fitted/both ears

  • The replacement device is the same as the lost/damaged devices.
  • If the lost/damage devices are no longer available on the schedule, the devices must be replaced with a similar style/category tier.
  • This item includes a dispensing fee for Behind-the-Ear devices.
  • A Statutory Declaration must be completed by the client and is kept on the client file, OR
  • A letter from the manufacturer stating the devices are damaged beyond repair is kept on the client file.

e-Claim

$0.00

$0.00

$102.15

888

Payment of Client Contribution for Lost/DBR device/s for Department of Veterans Affairs Eligible Clients

  • The client is DVA Gold Card or White Card (for hearing loss)
  • DVA PCC clients are not entitled to this claim item.
  • DVA will pay this item on the client’s behalf.
  • This item is submitted in the same batch as an item 700/710.
  • This item cannot be submitted in the same batch as other claim items e.g. 940.
  • The date of service matches the date of service of the 840 or 850 items.
  • A Statutory Declaration must be completed by the client and is kept on the client file, OR
  • A letter from the manufacturer stating the devices are damaged beyond repair is kept on the client file.

e-Claim

$0.00

$0.00

$41.05

900

Minor Repairs – Monaurally fitted/one ear

  • This item can be claimed when a client has lost their eligibility and their voucher and maintenance has expired.
  • The client is fitted to one ear.
  • This item can be claimed once every 12 months for 5 years, from the date voucher expired.
  • If the client becomes eligible again you can return to claiming an item 700.

HSO portal claim

$52.15

$5.22

$57.37

910

Minor Repairs – Binaurally fitted/both ears

  • This item can be claimed when a client has lost their eligibility and their voucher and maintenance has expired.
  • The client is fitted to both ears.
  • This item can be claimed once every 12 months for 5 years, from the date the voucher expired.
  • If the client becomes eligible again you can return to claiming an item 710.

HSO portal claim

$101.15

$10.12

$111.27

930

Client Review – Monaurally fitted/one ear

  • The client is fitted to one ear only.
  • At least three of the activities listed in the Schedule of Service Items have been performed.
  • The date of service is more than 12 months from the last 930 claim, OR
  • The date of service is more than 12 months from the initial fitting or last refitting date.
  • This item can be claimed on the same date as a reassessment.
  • If the client was originally binaural and is now monaural ensure the client’s fitting configuration is “monaural” on the portal, this item must be claimed through the HSO portal moving forward.

e-Claim

$0.00

$0.00

$78.90

940

Client Review – Binaurally fitted/both ears

  • The client is fitted to both ears.
  • At least three of the activities listed in the Schedule of Service Items have been performed.
  • The date of service is more than 12 months from the last 940 claim, OR
  • The date of service is more than 12 months from the initial fitting or last refitting date.
  • This item can be claimed on the same date as a reassessment (800).

e-Claim

$0.00

$0.00

$122.25

960

Spare Aid

  • The client meets the fitting criteria for a spare aid
  • Can only be claimed once per client.
  • The client is fitted to one ear or has a BiCROS device.
  • If the spare aid is lost or damaged, a Statutory Declaration must be signed by the client prior to e-claiming an item 840.
  • If the spare aid is no longer suitable (i.e. insufficient reserve gain), a statutory declaration must be signed by the service provider prior to e-Claiming an item 840.

HSO portal claim

$0.00

$0.00

$74.45



[1] Fitting is hearing device (ITE, BTE, ITC, CIC or ALD)

[2] Working days are Monday to Friday exclusive of public holidays.

 

Conditions for claiming (PDF 324 KB)

Claiming Rejection Codes

Claiming Information

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