Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Hearing Services Program 2021 Changes

In the October 2020 budget, changes were announced to the Australian Government Hearing Services Program (the program). The following program changes will take effect on 1 July 2021.

  • Extension of vouchers to five years.
  • Introduction of a Client Review service for unaided clients.
  • Removal of the warranty component of maintenance for refittings.
  • Reduction of relocated maintenance to one quarter of annual standard maintenance plus the client co-payment.
  • Increase of monaural maintenance to half the amount of binaural maintenance.

Details of the changes are outlined in the Hearing Services Program Change Provider Factsheet and FAQs.

Provider Supports

The department will continue to liaise with providers and other stakeholders over the coming months to support business transition. Updates will be published on this page via Contracted Service Provider Notices (CSPNs) and Provider Factsheets.

If you have a question about the changes that are not answered by the Factsheets and FAQs, please send them to us via the Program Change Questions Form.

Contracted Service Provider Notices


CSPN Title


Further Information about Changes to the Hearing Services Program

Factsheets & FAQs




Changes to the Hearing Services Program - FAQ

28/05/2021 Provider Factsheet: HSP Changes Update
25/05/2021 Provider Factsheet: Maintenance Services




01/06/2021 Update on changes to the Hearing Services Program - Online Discussion Forum 2


Update on changes to the Hearing Services Program - Online Discussion Forum 1


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