Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Provisional and qualified hearing practitioners

This page provides information on the requirements for Qualified Practitioners (QP), Provisional Practitioners, and QP numbers.

What is a Qualified Practitioner (QP)?

A QP is either an Audiologist or Audiometrist who is a member of a Practitioner Professional Body (PPB) in an approved membership category as follows:

For Audiologists, a QP is a person who has

  • The equivalent of an Australian University Masters Degree in Clinical Audiology
  • Full membership with Audiology Australia and be certified as an Audiology Australia Accredited Audiologist
  • Full membership with the Australian College of Audiology (ACAud ) with competency in Hearing Aid Dispensary
  • Been issued with a QP number

For Audiometrists, a QP is a person who has

  • A Diploma in Audiometry or a Bachelor of Audiometry Degree from an Australian University or international equivalent
  • Ordinary membership with ACAud with competency in Hearing Aid Dispensary, and/or
  • Full Membership with the Hearing Aid Audiology Society of Australia (HAASA)
  • Been issued with a QP number

What is a QP number?

QP numbers are used by contracted service providers to make claims for services provided under the program.

Contracted service providers must only allow staff members who are qualified practitioners with an allocated QP number to:

  • Provide hearing services to a voucher-holder
  • Supervise a provisional practitioner providing hearing services to a voucher-holder

How do I get a QP number?

Contracted service providers request QP numbers for their new employees through the programs portal. This can only be done by an authorised person in your organisation with SP Manager access to the portal. User guides are available to assist you on how to Add a New Practitioner.

New QP numbers can sometimes take up to six weeks to be processed. Practitioners can begin seeing program clients immediately, however claiming must be delayed until the new QP number is issued. Contracted service providers will receive notification via email when the new number has been allocated.

Once the new QP number has been allocated, your employer will Link, create or update your practitioner details to their portal account by registering the date of your employment. Your employer will be able to claim for hearing services you have provided from the date your employment commenced.

This unique QP number remains allocated to you and should be used even if you change employers and work for another contracted service provider.

How to update your QP record

All requests from contracted service providers for updates to QP records must be emailed to hearing@health.gov.au. Please allow up to six weeks for the update to appear in the portal.

Updating your qualification

If your qualification changes from an Audiometrist to an Audiologist, you will need to provide your employer with evidence of your new Practitioner Professional Body (PPB) membership category so they can arrange to update your QP record in the portal.

Updating your name

If you have legally changed your name, you will need to provide your employer with proof of identity documentation (e.g. a Driver’s licence, a Change of Name certificate or Marriage certificate) so they can arrange to update your QP record in the portal.

All requests from contracted service providers for updates to QP records must be emailed to hearing@health.gov.au.

What is a provisional practitioner?

A provisional practitioner is someone who has completed their studies in Audiology or Audiometry and is undertaking an internship program or working under a supervision agreement. The rules around internship programs and the supervision requirements are specified by each Practitioner Professional Body (PPB). All provisional practitioners must be supervised by a QP when providing hearing services to voucher-holders.

To claim for hearing services, contracted service providers will need to use the QP number allocated to the supervising practitioner.

Once a provisional practitioner has successfully completed their internship program, and provides evidence to their employer of appropriate PPB membership, contracted service providers may Add a new practitioner and a QP number will be allocated.

For Audiologists, a provisional practitioner is a person who has

  • The equivalent of an Australian University Masters Degree in Clinical Audiology
  • Full membership with Audiology Australia, and/or
  • Associate membership with the Australian College of Audiology ACAud

For Audiometrists, a provisional practitioner is a person who has

  • A Diploma in Audiometry or a Bachelor of Audiometry Degree from an Australian University or International equivalent
  • Associate membership with ACAud, and/or
  • Associate membership with Hearing Aid Audiology Society of Australia (HAASA)

Who can provide hearing services to eligible clients?

Audiologists and Audiometrists can only provide services to voucher-holders if they are eligible for and have applied for a QP number and work for a service provider(s) who holds a current service provider contract with the Department of Health (the Department).

Obligations as a Hearing Practitioner

What do I need to know as a hearing practitioner?

As a hearing practitioner providing hearing services to the programs voucher-holders you are responsible for:

  • Maintaining an approved level of membership with your chosen PPB
  • Notifying your employer if there are any changes to your membership that may affect the way you are able to provide services to voucher-holders. Your employer must be able to supply the Department with evidence of your membership when so requested
  • Providing services to voucher-holders in accordance with the Standards of Practice and/or Code of Ethics of your chosen PPB

Contact Details for the Practitioner Professional Bodies (PPB)

Audiology Australia Limited

Phone                        03 9416 4606

Email Address          info@audiology.asn.au

Website                     www.audiology.asn.au

Australian College of Audiology (ACAud)

Phone                       07 3839 1622

Email Address          acaud@acaud.org

Website                     www.acaud.com.au

Hearing Aid Audiology Society of Australia (HAASA)

Phone                       02 6285 4445

Email address          haasa@haasa.org.au

Website                     http//www.haasa.org.au/

Provisional and qualified hearing practitioners (pdf) (PDF 164 KB)

Contacting the Department of Health and other Agencies

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