Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Provider Factsheets

To support providers to deliver services to program clients and to improve compliance with the program requirements, a range of provider factsheets are available on specific topics.

Please ensure you, and your staff, are subscribed to the RSS Feed so you can be kept up to date on these topics. The factsheets can be downloaded and used for staff training or clinic resources.

If there are any topics you think would benefit from having a factsheet or you have any comments about the provider factsheets please email us at

Current Provider Factsheets

Number Title Date of Release
1 Documentation and record keeping December 2017
2 Managing client relocations December 2017
3 Partially subsidised device quotes December 2017
4 Ambient noise level and equipment calibration testing December 2017
5 Claiming information when selling or buying a hearing service business March 2018
6 Management of client records August 2018
7 Invoices for services funded by Medicare or DVA February 2018


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