Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Contracted Service Providers

A contracted service provider is an entity which has a signed contract with the Department of Health (the Department) to provide hearing services to eligible clients under the Australian Government Hearing Services Program (the program). All entities will go through an accreditation process in order to be offered a contract.

How to become a contracted service provider

If you would like to become a contracted service provider who is able to provide hearing services to eligible clients under the  program you must first be accredited by the Department. The accreditation process is outlined in the accreditation pack.

Obligations as a contracted service provider

The obligations as a contracted service provider require you to adhere to all of the clauses of the contract, and the associated standards. All service providers may be auditedIt is important to understand the obligations you have to the program under the contract, and to have appropriate documentation in place to be able to support these obligations. The Department recommends that you read the contract so you have an understanding of your obligations under the program.

Clients Rights and Responsibilities poster

The Client Rights and Responsibilities poster outlines the clients’ rights to be treated with respect, to be informed about treatment options, to be given a choice of hearing devices from fully subsidised or partially subsidised devices and privacy issues. It also outlines clients’ responsibilities to disclose relevant medical information, respect staff and participate in follow up care.

Clients Rights and Responsibilities Poster

All sites are required to have the poster displayed.  If you do not wish to download and print the poster yourself, please use the online order form.

Disclosure and Conflict of Interest Clauses

Factsheets have been developed on the Disclosure Clause and Conflict of Interest Clause relating to the Australian Government Hearing Services Program Service Provider Contract 2018-2019.

Schedule of Fees

The Schedule of Fees provides information for contracted service providers relating to fees payable for service items specified under the Contract. For more information please view Schedule of Fees.

The portal

For information on how to login to the service provider portal please view the AUSkey factsheet.

For assistance with portal, user guides, portal tips, user roles and administration please view Using the portal.

Refusal of Service

Service providers should be aware of their responsibilities under the Hearing Services Rules of Conduct 2012 (the Rules) should they refuse services to a client of the Australian Government Hearing Services Program (the program).

Client Consent

Information about your obligations regarding client consent.

Frequently asked questions

Management of client Records

Please see the answers to frequently asked questions about the management of client records. This page should be read in conjunction with the management of client records factsheet.

Eligibility Criteria for Refitting

Find the eligibility criteria for refitting and information on using them..

Service provider advice in case of natural disaster

From time to time, service providers of the Australian Government Hearing Services Program (the program) may need to temporarily close certain sites due to natural disaster (e.g. bushfires, cyclones, flooding).


Hearing Practitioners

Application for Accreditation Kit Manual

Client rights and responsibilities

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