Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

User Guides

User Guides and Quick Reference Guides for both Service Providers and member of the public, and are available for download here.  

Service provider user guides

User guides

HSO User Guide - Hearing Service Providers (PDF) HSO User Guide - Hearing Service Providers (word)


 

Service provider quick reference guides

Getting set up

Accepting an invitation in the portal (PDF)

Accepting an invitation in the portal (word)

AUSkey

AUSkey login troubleshooting (PDF)

AUSkey login troubleshooting (word)

Link a new AUSkey (PDF)

Link a new AUSkey (word)

Portal users

Add a new portal user (PDF)

Add a new portal user (word)

Update site details (PDF)

Update site details (word)

Clearing your cache and cookies (PDF)

Clearing your cache and cookies (word)

Managing client records

Edit a client's service history (PDF)

Edit a client's service history (word)

Making a client complex (PDF)

Making a client complex (word)

Client transfers and searching for existing clients

Searching for existing clients (PDF)

Searching for existing clients (word)

Client vouchers and eligibility checks

Confirm voucher for a return client (PDF)

Confirm a voucher for a return client (word)

Managing Qualified Practitioners

Add a new practitioner (PDF)

Add a new practitioner (word)

Claiming through the HSO portal

Manual claims (PDF)

Manual claims (word)

Relocated maintenance claims (PDF)

Relocated maintenance claims (word)

Remote control claims (PDF)

Remote control claims (word)

Recoveries and Adjustment notes in the HSO portal

Processing a recovery (PDF)

Processing a recovery (word)

Processing an adjustment note (PDF)

Processing an adjustment note (word)

Device manufacturer user guides

HSO User Guide Device Manufacturer (PDF)

HSO User Guide Device Manufacturers (word)

Public User Guide

HSO User Guide (PDF)

HSO User Guide (word)

Public Quick Reference Guide

HSO Quick Reference Guide (PDF)

HSO Quick Reference Guide (word)

 




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