Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Quick Reference and User Guides

User Guides and Quick Reference Guides for both Service Providers and member of the public, and are available for download here.  

Service provider user guides

User guides

HSO User Guide - Hearing Service Providers (PDF) HSO User Guide - Hearing Service Providers (word)

Service provider quick reference guides

Getting set up

Accepting an invitation to access the portal (PDF) Accepting an invitation to access in the portal (word)
HSO Portal - Accessing the Training Environment (PDF) HSO Portal - Accessing the Training Environment (word)
Accessing or Subscribing to RSS Feeds (PDF) Accessing or Subscribing to RSS Feeds (word)

Portal users

Add a new portal user (PDF) Add a new portal user (word)
Add a new site (PDF) Add a new site (word)
Update site details (PDF) Update site details (word)
Clearing your cache and cookies (PDF) Clearing your cache and cookies (word)
Portal User Roles (PDF) Portal User Roles (word)
Managing trading names (PDF) Managing trading names (word)
Updating your business details (PDF) Updating your business details (word)

Managing client records

Edit a client's service history (PDF) Edit a client's service history (word)
Making a client complex (PDF) Making a client complex (word)
Update client details (PDF) Update client details (word)

Find, transfer and link existing clients

Transfer, link and search for existing clients (PDF) Transfer, link and search for existing clients (word)

Client vouchers and eligibility checks

Checking a client's eligibility for the program (PDF) Checking a client's eligibility for the program (word)
Applying for a new client voucher (PDF) Applying for a new client voucher (word)
Confirm voucher for a return client (PDF) Confirm a voucher for a return client (word)
How to finalise a draft application (PDF) How to finalise a draft application (word)

Managing Qualified Practitioners

Add a new practitioner (PDF) Add a new practitioner (word)
Creating or updating a practitioner link (PDF) Creating or updating a practitioner link (word)

Claiming through the HSO portal

Submitting Portal Claims (PDF) Submitting Portal Claims (word)
Relocated maintenance claims (PDF) Relocated maintenance claims (word)
Remote control claims (PDF) Remote control claims (word)
Batch Upload (PDF) Batch Upload (word)   
Batch Download (PDF) - response file Batch Download (word) - response file
Payments and reconciliation (PDF) Payments and reconciliation (word)

Recoveries in the HSO portal

Processing a recovery (PDF) Processing a recovery (word)

Device manufacturer user guides

HSO User Guide Device Manufacturer (PDF) HSO User Guide Device Manufacturers (word)

Public User Guide

HSO User Guide (PDF) HSO User Guide (word)

Public Quick Reference Guide

HSO Quick Reference Guide (PDF) HSO Quick Reference Guide (word)

 

 




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