2018 Annual Provider Self-Assessment Report

The Self Assessment Tool (SAT) is a requirement of the Service Provider Contract (the Contract). The SAT supports Contracted Service Providers (providers) to undertake an annual review of their processes and systems to ensure they are compliant with the requirements of the Hearing Services Program (the program). The SAT is also an important tool used for program compliance monitoring. On 3 September 2018, providers were notified that the electronic version of the SAT was available through Citizen Space. Submissions were due by 31 October 2018.

A CSPN published on 4 October 2018 reminded providers of the 31 October 2018 due date for the SAT. Reminder emails were sent to 133 providers (48.4%) on 17 October 2018, two weeks prior to the final due date of the SAT.

Summary of Outcomes from the 2018 Self-Assessment Process

All providers supplied rectification plans to address these issues. Implementation of four plans will be checked in six months.

Provider feedback will be considered in development of the next SAT.


Annual Provider Self Assessment Report 2018 (PDF 138 KB)