Complaints Statistics
Complaints are categorised according to the source of the complaint. A description of the types of complaints is in the table footnotes.
2018-2019 financial year
|
Category |
Jul-Dec 2018 |
Jan-Jun 2019 |
Full Year Total |
|
Client1 |
11 |
9 |
20 |
|
Provider2 |
12 |
20 |
32 |
|
Public3 |
0 |
0 |
0 |
|
Total |
23 |
29 |
52 |
2017-2018 financial year
|
Category |
Jul-Dec 2017 |
Jan-Jun 2018 |
Full Year Total |
|
Client1 |
17 |
18 |
35 |
|
Provider2 |
18 |
29 |
47 |
|
Public3 |
2 |
0 |
2 |
|
Total |
37 |
47 |
84 |
2016-2017 financial year
|
Category |
Jul-Dec 2016 |
Jan-Jun 2017 |
Full Year Total |
|
Client1 |
39 |
26 |
65 |
|
Provider2 |
22 |
13 |
35 |
|
Public3 |
|
1 |
1 |
|
Total |
61 |
40 |
101 |
2015-2016 financial year
|
Category |
Jul-Dec 2015 |
Jan-Jun 2016 |
Full Year Total |
|
Client1 |
38 |
55 |
93 |
|
Provider2 |
2 |
13 |
15 |
|
Public3 |
6 |
5 |
11 |
|
Total |
46 |
63 |
119 |
2014-2015 financial year
|
Category |
Jul-Dec 2014 |
Jan-Jun 2015 |
Full Year Total |
|
Client1 |
46 |
52 |
98 |
|
Provider2 |
0 |
22 |
22 |
|
Public3 |
0 |
5 |
5 |
|
Total |
46 |
79 |
125 |
Notes
1. A client complaint may be about advertising, relocations, expectations about devices or services not being met, maintenance, multiple repairs, and access to partially subsidised devices, pressure to purchase a partially subsidised device, service delivery or Hearing Services Program legislation or policy.
2. A service provider complaint may be about advertising and marketing, inadequate service delivery or Hearing Service Program legislation or policy, relocation issues, incentives and commissions, or any other relevant complaint.
3. A complaint from a member of the public may be about advertising and over servicing, eligibility or any other concerns relating to the Hearing Services Program.