Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program
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Annual Program Statistics 2016-2017

This webpage contains statistics for the year from 1 July 2016 to 30 June 2017.

Clients

Table 1 Number of Current Vouchers by State

(as at 30 June 2017).

State Number of Clients
New South Wales (NSW) 288,635
Victoria (VIC) 226,975
Queensland (QLD) 203,971
South Australia (SA) 80,691
Western Australia (WA) 78,566
Tasmania (TAS) 30,244
Northern Territory (NT) 2,915
Australian Capital Territory (ACT) 10,057
Total 922,054

Source HSO Production data (2017)

Note Current Vouchers are those who have a current (unexpired) voucher at the end of the Financial Year

Vouchers

Table 2 Number of New and Return vouchers issued by State

(1 July 2016 to 30 June 2017).

State New Vouchers Return Vouchers Total Vouchers
NSW 33,183 69,244 102,427
VIC 26,134 57,059 83,193
QLD 25,000 50,717 75,717
SA 8,884 20,210 29,094
WA 10,084 19,035 29,119
TAS 3,089 7,826 10,915
NT 492 672 1,164
ACT 1,270 2,464 3,734
Total 108,136 227,227 335,363

Source HSO Production data (2017)

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Table 3 Number of clients serviced by voucher type by State

(1 July 2016 to 30 June 2017).

State New Client Return Client Total Clients
NSW 62,823 158,371 221,194
VIC 47,585 126,429 174,014
QLD 45,401 110,930 156,331
SA 16,983 47,564 64,547
WA 18,575 43,731 62,306
TAS 6,501 18,154 24,655
NT 885 1,333 2,218
ACT 2,413 5,504 7,917
Total 201,166 512,016 713,182

Source HSO Production data (2017)

Services

Table 4 Hearing services by type by State

(1 July 2016 to 30 June 2017).

State Assessment Fitting Maintenance - Repair Rehabilitation Client Review Replacement - Spare Aids Other Total Claims 
NSW 97,957 57,025 166,342 1,803 57,433 12,849 22,311 415,720
VIC 82,401 46,124 130,502 1,473 53,196 10,329 15,231 339,256
QLD 74,757 42,231 115,685 1,135 52,840 9,161 19,243 315,052
SA 29,472 16,020 50,028 357 20,413 3,974 5,835 126,099
WA 28,957 15,680 45,897 561 21,583 3,452 5,759 121,889
TAS 10,473 5,883 19,523 189 8,633 1,279 2,224 48,204
NT 1,127 613 1,504 9 580 124 213 4,170
ACT 3,520 2,086 5,812 39 1,742 380 1,317 14,896
Total 328,664 185,662 535,293 5,566 216,420 41,548 72,133 1,385,286

Source HSO Production data (2017)

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Table 5 Fittings by type by State

(1 July 2016 to 30 June 2017).

State Monaural Fittings Binaural Fittings ALD Fittings Total
NSW 7,424 48,859 742 57,025
VIC 6,355 39,066 703 46,124
QLD 5,316 36,137 778 42,231
SA 2,034 13,834 152 16,020
WA 1,874 13,686 120 15,680
TAS 731 5,083 69 5,883
NT 70 509 34 613
ACT 299 1,777 10 2,086
Total 24,103 158,951 2,608 185,662

Source HSO Production data (2017)

Devices

Table 6 Number of hearing devices by type by State

(1 July 2016 to 30 June 2017).

State Behind the Ear (BTE) In the Ear (ITE) In the Canal (ITC) Completely in the Canal (CIC) Other Total Devices Fitted
NSW 103,132 3,515 12,406 1,170 1,525 121,748
VIC 82,323 2,519 10,223 1,226 1,423 97,714
QLD 73,637 2,732 10,276 1,517 1,598 89,760
SA 29,160 1,189 3,507 669 483 35,008
WA 28,848 1,051 2,837 485 335 33,556
TAS 10,951 320 966 71 184 12,492
NT 1,050 44 115 26 42 1,277
ACT 3,812 125 269 39 29 4,274
Total 332,913 11,495 40,599 5,203 5,619 395,829

Note 68% of devices issued were fully-subsidised by the Hearing Services Program

Source HSO Production data (2017)

Providers

Table 7 Number of Contracted Service Providers and business sites by State

(as at 30 June 2017).

State Contracted Service Providers Business Sites Total Sites
Permanent Visiting
NSW 97 384 580 964
VIC 85 304 427 731
QLD 48 262 470 732
SA 18 121 205 326
WA 20 115 105 220
TAS 6 30 51 81
NT 2 8 4 12
ACT 4 20 8 28
Total 280 1,244 1,850 3,094

Note 2,743 Qualified Practitioners provided services to clients of the Hearing Services Program

Source HSO Production data (2017)

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Monthly Program Statistics 2016-2017

Program Statistics

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