Annual Program Statistics 2020-2021
This webpage contains Voucher Program statistics for 1 July 2020 to 30 June 2021
Voucher Program statistics as at 4 July 2021
Clients
Table 1 – Number of Current Vouchers by State
(as at 30 June 2021)
| State | Number of Clients |
| Australian Capital Territory (ACT) |
12,192 |
| New South Wales (NSW) |
341,724 |
| Northern Territory (NT) |
3,654 |
| Queensland (QLD) |
252,875 |
| South Australia (SA) |
98,330 |
| Tasmania (TAS) |
36,618 |
| Victoria (VIC) |
261,008 |
| Western Australia (WA) |
99,313 |
| Total |
1,105,714 |
Source: HSO Production data (2021)
Note: Current Voucher are defined as those who have a current (unexpired) voucher at the end of the Financial Year
Table 2 – Active Clients by State
(as at 30 June 2021)
| State | New Clients | Return Clients | Total Clients |
| ACT |
2,556 |
6,312 |
8,868 |
| NSW |
70,863 |
178,058 |
248,921 |
| NT |
920 |
1,651 |
2,571 |
| QLD |
52,330 |
135,242 |
187,572 |
| SA |
19,472 |
55,297 |
74,769 |
| TAS |
6,678 |
20,305 |
26,983 |
| VIC |
47,797 |
139,519 |
187,316 |
| WA |
21,972 |
53,773 |
75,745 |
| Total |
222,588 |
590,157 |
812,745 |
Source: HSO Production data (2021)
Vouchers
Table 3 – Number of New and Return Voucher issued by State
(1 July 2020 to 30 June 2021)
| State | New Vouchers | Return Vouchers | Total Vouchers |
| ACT |
1,743 |
2,686 |
4,429 |
| NSW |
43,674 |
76,162 |
119,836 |
| NT |
573 |
734 |
1,307 |
| QLD |
31,370 |
56,943 |
88,313 |
| SA |
11,559 |
22,513 |
34,072 |
| TAS |
3,795 |
8,022 |
11,817 |
| VIC |
26,827 |
60,315 |
87,142 |
| WA |
12,889 |
22,949 |
35,838 |
| Total |
132,430 |
250,324 |
382,754 |
Source: HSO Production data (2021)
Note: Stat is defined by the postal address of the client on their application form
Services
Table 4 – Type of Hearing Services by State
(1 July 2020 to 30 June 2021)
| State | Assessment | Fitting | Maintenance | Rehab | Review | Replacement + Spare Aid | Other | Total Claims |
| ACT |
3,511 |
2,069 |
6,609 |
21 |
2,465 |
467 |
1,238 |
16,380 |
| NSW |
96,935 |
60,406 |
187,475 |
1,338 |
72,763 |
15,898 |
18,556 |
453,371 |
| NT |
1,146 |
717 |
1,801 |
6 |
668 |
194 |
290 |
4,822 |
| QLD |
73,776 |
45,503 |
143,257 |
1,523 |
65,977 |
11,466 |
18,733 |
360,235 |
| SA |
28,194 |
16,290 |
59,339 |
534 |
27,847 |
5,031 |
5,809 |
143,044 |
| TAS |
9,785 |
5,880 |
21,233 |
131 |
9,384 |
1,387 |
2,041 |
49,841 |
| VIC |
68,722 |
40,258 |
145,235 |
1,965 |
66,702 |
13,024 |
13,246 |
349,152 |
| WA |
30,115 |
17,017 |
58,060 |
538 |
28,454 |
4,369 |
6,272 |
144,825 |
| Total |
312,184 |
188,140 |
623,009 |
6,056 |
274,260 |
51,836 |
66,185 |
1,521,670 |
Source: HSO Production data (2021)
Table 5 – Fitting Configurations by State
(1 July 2020 to 30 June 2021)
| State | Binaural Fittings | Monaural Fittings | ALD Fittings | Total Fittings |
| ACT |
1,785 |
214 |
29 |
2,028 |
| NSW |
52,380 |
5,922 |
670 |
58,972 |
| NT |
605 |
72 |
15 |
692 |
| QLD |
39,000 |
4,345 |
931 |
44,276 |
| SA |
14,101 |
1,600 |
174 |
15,875 |
| TAS |
5,081 |
570 |
59 |
5,710 |
| VIC |
33,882 |
4,384 |
757 |
39,023 |
| WA |
14,814 |
1,599 |
204 |
16,617 |
| Total |
161,648 |
18,706 |
2,839 |
183,193 |
Source: HSO Production data (2021)
Devices
Table 6 – Type of Hearing Devices fitted by State
(1 July 2020 to 30 June 2021)
| State | Behind the Ear (BTE) | In the Ear (ITE) | In the Canal (ITC) | Completely in the Canal (CIC) | Other | Total Devices Fitting |
| ACT |
4,041 |
73 |
279 |
40 |
70 |
4,503 |
| NSW |
118,719 |
2,350 |
11,540 |
1,479 |
1,992 |
136,080 |
| NT |
1,313 |
22 |
160 |
71 |
47 |
1,613 |
| QLD |
88,138 |
1,901 |
8,313 |
1,284 |
2,274 |
101,910 |
| SA |
33,277 |
809 |
2,840 |
578 |
619 |
38,123 |
| TAS |
11,500 |
233 |
830 |
91 |
266 |
12,920 |
| VIC |
79,568 |
1,718 |
8,039 |
1,325 |
1,989 |
92,639 |
| WA |
33,333 |
833 |
2,780 |
628 |
554 |
38,128 |
| Total |
369,889 |
7,939 |
34,781 |
5,496 |
7,811 |
425,916 |
Source: HSO Production data (2021)
Providers
Table 7 – Number of Contracted Service Providers and Business Sites by State
(as at 30 June 2021)
| State | Contracted Service Providers | Business Sites (permanent) | Business Sites (visiting) | Total Sites |
| ACT |
4 |
26 |
8 |
34 |
| NSW |
99 |
513 |
502 |
1015 |
| NT |
2 |
11 |
6 |
17 |
| QLD |
57 |
347 |
470 |
817 |
| SA |
19 |
152 |
198 |
350 |
| TAS |
6 |
46 |
62 |
108 |
| VIC |
87 |
397 |
427 |
824 |
| WA |
25 |
171 |
112 |
283 |
| Total |
299 |
1,663 |
1,785 |
3,448 |
Source: HSO Production data (2021)
Note: 3,057 Qualified Practitioners provided services to clients of the Hearing Services Program