Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program.

Recently Added or Updated

2 February 2023 - Fully or Partially subsidised hearing devices information sheet

26 August 2022 - Maintenance Agreement 

16 August 2022 - Monthly Program Statistics 2022-2023

21 July 2022 - Annual Program Statistics 2021-2022

29 June 2022 - Eligibilty Criteria for Refitting, Minimum Hearing Loss Threshold, Maintenance Agreement

Contracted Service Provider Notices and Provider Factsheets

The latest release of the: Contracted Services Provider Notices (CSPN) is listed here. 

The latest release of the Provider Factsheet is listed here.

System Outages 

There are currently no system issues with the HSO portal. Both portal and website are functioning as expected.

What providers are required to do if a system outage is identified and confirmed by the Hearing Services Program

  • Where possible, reschedule appointments if a voucher cannot be issued at the time of the appointment.  
  • If you are not able to reschedule appointments, please make sure you check the clients eligibility card to determine that they are entitled to receive services through the program.  
  • An email should also be sent to containing the client's 4 points of ID, date and time of their appointment and what service you are providing (once the system issue is resolved, the program will reply to your email with instructions on how to claim). 

Note: For new clients, we require the client application form for us to process a new voucher, please email the form.   

For further information regarding any

Contact Centre and Feedback

The contact centre is open from 8:30am to5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

Note: The contact centre is not open on National and Local (ACT) Public Holidays


13 August 2020 - The Hearing Services Program Review is now closed.

All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health and Aged Care’s website.

Public Holidays

The Department is closed for all National and Local (ACT) Public Holidays. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut.  Normal business will resume at 8:30am (AEDT) on the next business day.


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