Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program

I'm not eligible - where can I get help?

Not everyone is eligible for the Australian Government Hearing Services Program (the program). If you are not eligible for the program, you may be able to have a hearing aid fitted at a reduced cost through a hearing aid bank.

Private health insurance

If you have private health insurance, your policy might offer rebates for hearing services and devices. 

Hearing aid banks 

Most states and territories have hearing aid banks that provide reconditioned hearing devices. Hearing aid banks have their own eligibility criteria, but usually they provide hearing aids to people who:  

  • don’t qualify for the program 
  • can’t afford a hearing aid. 

Where is my nearest hearing aid bank?


If you are a veteran and aren’t eligible for Hearing Services Program services and devices, you might have access to DVA hearing support

National Disability Insurance Scheme (NDIS)

If you are an NDIS participant and are not eligible for Hearing Services Program services and support, your NDIS plan might provide for hearing support, if your planner assesses it as being reasonable and necessary.  

Telephone support

If your hearing loss affects your ability to use a standard telephone handset you may be eligible for the Telstra Disability Equipment Program.

Finding support

See a list of organisations that provide information and support. 

I'm not eligible - where can I get help

Useful links

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