Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program
Australian Government Crest, Department of Health, Hearing Services

Contracted Service Provider Notice

Freeze on destruction of client records
(CSPN - 201915)

Please be advised that providers must not destroy any Hearing Services Program client records as there is currently a disposal freeze. This also includes records of program clients who are deceased or who have not accessed the program for seven or more years.

The disposal freeze on all program client records falls under the terms of reference for the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability.

Providers must hold all records until they are informed they can be destroyed, or they are required for the Royal Commission.

As per section 24(1) of the Archives Act 1983 (Cth) penalties apply for records disposed of in breach of this freeze order.

More information, including the Notice of Disposal Freeze, is available on the Disposal freezes and retention notices page of the National Archives Authority website.

Providers will be notified by the Department of Health when the freeze has ended.

If you have questions or concerns about this notice, please contact the department directly on 1800 500 726 or at

13 November 2019

Download this CSPN 2019-15 Freeze on destruction of client records