Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program
Australian Government Crest, Department of Health, Hearing Services

Contracted Service Provider Notice

Further Information about Changes to the Hearing Services Program
(CSPN - 202101)

In the October 2020 Budget, the Government announced a number of changes to the framework of the Hearing Services Program (the program) which will be effective 1 July 2021. After consultation with the sector, refinements have been made to some of the planned changes.

  • Client Vouchers extended to five years.
  • Program clients who are not fitted with a device will be eligible for annual reviews.
  • Consumables will continue to be paid for initial fittings where a client has a maintenance agreement
  • Maintenance will not be claimable in the first 12 months after refittings
  • Relocated maintenance will be equal to one quarter of the standard maintenance plus the client contribution amount.

These changes are one part of the renewal of the program which includes the Review as well as the initiatives funded through the Roadmap for Hearing Health.

Further Information

Further detail on these changes is available on the Provider Factsheet – Hearing Services Program Changes Update and Frequently Asked Questions. If you have a question about the changes that are not answered by the Factsheets and FAQs, please send them to us via the Program Change Questions Form.

02 February 2021

Download this CSPN CSPN 2021-01 Further Information about Changes to the Hearing Services Program