Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program
Australian Government Crest, Department of Health, Hearing Services

Contracted Service Provider Notice

Further ACCC Action Against Service Providers
(CSPN - 201805)

The Department of Health (department) is continuing to work closely with the Australian Competition and Consumer Commission (ACCC) and is aware of compliance action taken against a third service provider contracted with the Australian Government Hearing Services Program (program).

The department supports the ACCC’s actions and is concerned about any misleading behavior by providers. The department is working with all three providers against whom the ACCC has taken compliance action to work through concerns raised by the ACCC. The department has also written to all contracted service providers reminding them of their obligations under both their service provider contract and Commonwealth laws.

The department would like to take this opportunity to again remind all program service providers of their obligation under clause 39 of the Service Provider Contract 2018-2019 to comply with all Commonwealth laws. This includes laws under the Competition and Consumer Act 2010.

Program clients are entitled to advice to support informed choices. Any affected program clients are encouraged to contact the relevant provider in the first instance.

All providers are encouraged to actively review their marketing materials and check they are compliant with both program requirements and the Competition and Consumer Act 2010.

For further information please email


28 September 2018

Download this CSPN 2018/05 Further ACCC Action Against Service Providers