Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program

Provider Factsheets

To support providers to deliver services to program clients and to improve compliance with the program requirements, a range of provider factsheets are available on specific topics.

Please ensure you, and your staff, are subscribed to the RSS Feed so you can be kept up to date on these topics. The factsheets can be downloaded and used for staff training or clinic resources.

If there are any topics you think would benefit from having a factsheet or you have any comments about the provider factsheets please email us at

Current Provider Factsheets

Title Released/Updated
Compliance Update February 2023 February 2023
Telehealth in the Program July 2022
Management of client record - Update
June 2022
Documenting Consent and Agreement May 2022
Maintenance Services May 2022
HSO Payment Information Updates  5 April 2022 April 2022
Advertising and Marketing December 2021
Compliance Update October 2021 October 2021
Closing or Selling your Business June 2021
Qualified Practitioners June 2021
Device Replacements June 2021
Client Relocations September 2022
Hearing Services Program Changes Update May 2021
Conditions for Claiming - Update October 2020
Compliance Update 2020-21 September 2020
Claiming information when selling or buying a hearing service business October 2019
Insurance October 2019
Private Services and Devices October 2019
Ambient noise level testing and equipment calibration October 2019
Invoices for services funded by Medicare or DVA February 2018
Service provider advice in case of natural disaster August 2017


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