myGovID

AUSkey (the previous identity verification platform) closed 27 March 2020, being replaced by

• myGovID, a platform to identity individuals
• Relationship Authorisation Manager (RAM), to manage business authorisation.

MyGovID and RAM are owned and operated by the Australian Taxation Office (ATO).

For support, enquiries, or to report any fault with either system, please contact

ATO Technical Support Team - 1300 287 539 (option 3 for RAM)

Note - myGovID is not the same as the existing myGOV system.

What do we need to do?

To access the HSO portal, follow these four steps

1.  myGovID

Individuals create a myGovID account.

This credential belongs to the individual, thus a personal email address should be used.

2.    RAM

Principal Authorities for organisations establish a RAM profile to verify business identity.

3.    Authorise (RAM > myGovID)

Principals arrange RAM authorisation of the myGovID accounts of their staff, to act on behalf of the business (for Hearing – this is the Department of Health).

4.    Link to HSO

HSO Admins create new portal users – this generates a portal invitation email, which allow staff to link their myGovID to HSO

Detailed information

1.    myGovID > https://www.mygovid.gov.au/how-do-i-get-set-up

The connection process always begins with the establishment of a myGovID credential.  As a myGovID identifies a person, it belongs to that person (not the business) and as such, should be established using a personal email address.

(This becomes important if an individual ceases employment with a particular organisation, as they require the ability to continue managing their myGovID – which moves with them.)

The HSO portal supports both of the two types of myGovID

•Standard – a myGovID created using at least two Australian identity documents.

• Basic – a myGovID with one or no Australian identity documents.

Need help? myGovID Technical Support

2.    RAM > https://info.authorisationmanager.gov.au/get-started

An account in RAM is first established by an organisation’s Principal Authority - commonly the individual named against the organisation on the Australian Business Register (ABR).

Once established, the Principal must then authorise (see #3, below) the myGovID belonging to their employees.  A business email can be used for this process - the first and last name in this request must match the corresponding myGovID account.

Need help?  RAM Technical Support

3.    Authorise > https://info.authorisationmanager.gov.au/set-up-authorisations

To act on behalf of a business, an employee must be authorised by their Principal, and accept this authorisation via myGovID/RAM.  Authorisation is arranged by the Principal in RAM – the employee will receive an authorisation summary and unique code, via email.  The email contains instruction on how to login to RAM to accept (this must occur within 7 days).

Once accepted, the myGovID can be used on behalf of the business to access government online services.  For Hearing/HSO the authorisation request must be made in relation to the Department of Health.

Need help? RAM Technical Support>Authorisations

4.    HSO link > Hearing Services – Using the Portal

All users must have a RAM-authorised myGovID account before they can access HSO.

The final step requires an organisation’s Portal Admin (HSO user role) to create a HSO portal account for each user.

Creating a portal account will automatically generate a portal invitation email, sent to the nominated email address.

Portal invitation emails contain a unique URL, which must be clicked within 10 days, to activate the portal account.

Clicking this unique link will open a log-on screen at www.hearingservices.gov.au then

• click the Continue button
• Enter the email address associated with the myGovID credential
• 2-step verification will occur – you will be sent a 4 digit code via the myGovID application on your smartphone.

If you experience difficulty with any aspect of the HSO portal link – please take a screenshot of any error message or erroneous result, and email it along with a description of your issue and a contact phone number to hearing@health.gov.au and a member of our Hearing Services IT team will call you to assist directly in getting connected.