Annual Program Statistics 2020-2021

This webpage contains Voucher Program statistics for 1 July 2020 to 30 June 2021

Voucher Program statistics as at 4 July 2021

Clients

Table 1 – Number of Current Vouchers by State

(as at 30 June 2021)

State Number of Clients
Australian Capital Territory (ACT)

12,192

New South Wales (NSW)

341,724

Northern Territory (NT)

3,654

Queensland (QLD)

252,875

South Australia (SA)

98,330

Tasmania (TAS)

36,618

Victoria (VIC)

261,008

Western Australia (WA)

99,313

Total

1,105,714

Source: HSO Production data (2021)

Note: Current Voucher are defined as those who have a current (unexpired) voucher at the end of the Financial Year

Table 2 – Active Clients by State

(as at 30 June 2021)

State New Clients Return Clients Total Clients
ACT

2,556

6,312

8,868

NSW

70,863

178,058

248,921

NT

920

1,651

2,571

QLD

52,330

135,242

187,572

SA

19,472

55,297

74,769

TAS

6,678

20,305

26,983

VIC

47,797

139,519

187,316

WA

21,972

53,773

75,745

Total

222,588

590,157

812,745


Source: HSO Production data (2021)

Vouchers

Table 3 – Number of New and Return Voucher issued by State

(1 July 2019 to 30 June 2021)

State New Vouchers Return Vouchers Total Vouchers
ACT

1,743

2,686

4,429

NSW

43,674

76,162

119,836

NT

573

734

1,307

QLD

31,370

56,943

88,313

SA

11,559

22,513

34,072

TAS

3,795

8,022

11,817

VIC

26,827

60,315

87,142

WA

12,889

22,949

35,838

Total

132,430

250,324

382,754

Source: HSO Production data (2021)

Note: Stat is defined by the postal address of the client on their application form

Services

Table 4 – Type of Hearing Services by State

(1 July 2019 to 30 June 2021)

State Assessment Fitting Maintenance Rehab Review Replacement + Spare Aid Other Total Claims
ACT

3,511

2,069

6,609

21

2,465

467

1,238

16,380

NSW

96,935

60,406

187,475

1,338

72,763

15,898

18,556

453,371

NT

1,146

717

1,801

6

668

194

290

4,822

QLD

73,776

45,503

143,257

1,523

65,977

11,466

18,733

360,235

SA

28,194

16,290

59,339

534

27,847

5,031

5,809

143,044

TAS

9,785

5,880

21,233

131

9,384

1,387

2,041

49,841

VIC

68,722

40,258

145,235

1,965

66,702

13,024

13,246

349,152

WA

30,115

17,017

58,060

538

28,454

4,369

6,272

144,825

Total

312,184

188,140

623,009

6,056

274,260

51,836

66,185

1,521,670

Source: HSO Production data (2021)

Table 5 – Fitting Configurations by State

(1 July 2019 to 30 June 2021)

State Binaural Fittings Monaural Fittings ALD Fittings Total Fittings
ACT

1,785

214

29

2,028

NSW

52,380

5,922

670

58,972

NT

605

72

15

692

QLD

39,000

4,345

931

44,276

SA

14,101

1,600

174

15,875

TAS

5,081

570

59

5,710

VIC

33,882

4,384

757

39,023

WA

14,814

1,599

204

16,617

Total

161,648

18,706

2,839

183,193

Source: HSO Production data (2021)

Devices

Table 6 – Type of Hearing Devices fitted by State

(1 July 2019 to 30 June 2021)

State Behind the Ear (BTE) In the Ear (ITE) In the Canal (ITC) Completely in the Canal (CIC) Other Total Devices Fitting
ACT

4,041

73

279

40

70

4,503

NSW

118,719

2,350

11,540

1,479

1,992

136,080

NT

1,313

22

160

71

47

1,613

QLD

88,138

1,901

8,313

1,284

2,274

101,910

SA

33,277

809

2,840

578

619

38,123

TAS

11,500

233

830

91

266

12,920

VIC

79,568

1,718

8,039

1,325

1,989

92,639

WA

33,333

833

2,780

628

554

38,128

Total

369,889

7,939

34,781

5,496

7,811

425,916

Source: HSO Production data (2021)

Providers

Table 7 – Number of Contracted Service Providers and Business Sites by State

(as at 30 June 2021)

State Contracted Service Providers Business Sites (permanent) Business Sites (visiting) Total Sites
ACT

4

26

8

34

NSW

99

513

502

1015

NT

2

11

6

17

QLD

57

347

470

817

SA

19

152

198

350

TAS

6

46

62

108

VIC

87

397

427

824

WA

25

171

112

283

Total

299

1,663

1,785

3,448

Source: HSO Production data (2021)

Note: 3,057 Qualified Practitioners provided services to clients of the Hearing Services Program

 




Annual Voucher Program statistics 2020-2021 (PDF 229 KB)

Monthly Program Statistics

Program Statistics