Program Statistics Data Glossary

The purpose of this dictionary is to provide definitions for terms specific to the Program Statistics area of the website. For a full glossary of terms relevant to the entire website, Website Glossary

Business site

A business site is the facilities where a hearing services provider undertakes their services. All sites must meet the requirements of the Hearing Services Program and can be a permanent site or visiting site


A claim for payment lodged by a service provider for services provided under the program.  For further information on portal and e-claims see Claiming.

Clinical review 

A clinical review is a review of client needs where the Client is experiencing less than optimal benefit or satisfaction with their device and it is more than 12 months from the date of fitting and more than 12 months from the last Client Review claim (or Aid Adjustment claim if prior to 1 July 2013).  For further information Client Review - Claim item 930/940


Is a group of persons sharing a particular statistical or demographic characteristic

Contracted service provider

A hearing services provider who has been accredited and contracted with the hearing services program to provide services to clients of the program.


Hearing devices that are listed in the Schedule of approved devices for the program. Also known as an approved device

For further information Hearing Devices available through the program

Device fitting

Hearing Assessment

An assessment is the test undertaken by a hearing practitioner to determine if a client has a hearing loss and the type of loss. For further information First Assessment

Hearing Services Practitioner

A hearing practitioner is a person who has been engaged by a Hearing Services Provider to provide hearing services to clients of the Hearing Services Program. A hearing practitioner may be an audiologist or audiometrist. For further information Hearing Practitioners

Minimum Hearing Loss Threshold (MHLT) 

The MHLT is for fitting a hearing device to a client under the Hearing Services Program is a 3 Frequency Average Hearing Loss of more than 23dB. For further information on the MHLT

Pivot Table

A pivot table is a data processing tool used to query, organize and summarize data or information between spreadsheets, tables or databases. Dragging and dropping fields into a pivot table facilitates rotational, or pivotal, structural changes.

Voucher Program 

The voucher program refers to the voucher component of the Hearing Services Program. 


A voucher refers to an authority issued to eligible clients of the Hearing Services Program enabling them to have their hearing tested and devices reviewed. Vouchers are current for a period of three years. A voucher is issued under Section 10 of the Hearing Services Administration Act 1997.


Data Glossary (PDF 70 KB)