What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

Recently Updated

6 September 2021 - Monthly and Annual Program Statistics 2020-2021

3 August 2021- Provider Factsheet - Claiming information when selling or buying a hearing service business

2 August 2021 - Program Standards - Minimum Hearing Loss (MHLT) Guidelines

30 July 2021 - Requesting a revalidated service, Eligibility Criteria for Refitting

28 May 2021 - Provider Factsheet - HSP changes Update, Changes to the Hearing Services Program FAQ

25 May 2021 - Provider Factsheet - Maintenance Services

30 March 2021 - Update on changes to the Hearing Services Program - Online Discussion Forum 1

Contracted Service Provider Notices and Provider Factsheets

The latest release of the: Contracted Services Provider Notices (CSPNs) is listed here. 

The latest release of the Provider Factsheet is listed here.

System Outages 

There are currently no system issues with the HSO portal. Both portal and website are functioning as expected.

What providers are required to do if a system outage is identified and confirmed by the Hearing Services Program

Note: For new clients, we require the client application form for us to process a new voucher, please email the form.   

For further information regarding any

Coronavirus (COVID-19)

A Provider Factsheet has been released to update providers on the COVID-19 situation. You can access this information via the link below.

4 September 2020 - Provider Factsheet - Coronavirus (COVID-19)- 4 September 2020

Contact Centre and Feedback

The contact centre is open from 8:30am to5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to hearing@health.gov.au.

Note: The contact centre is not open on National and Local (ACT) Public Holidays


13 August 2020 - The Hearing Services Program Review is now closed.

All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Public Holidays

The Department is closed for all National and Local (ACT) Public Holidays. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut.  Normal business will resume at 8:30am (AEDT) on the next business day.


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