Hearing Services Online Project (HSOP) 2019
The Department of Health (Health) is undertaking a project to enable all claims to be processed through Health-owned and operated technologies, inclusive of the Hearing Services Online portal. This project is the Hearing Services Online Payment Project, or ‘HSOP’.
This project was initiated when the technology currently used to e-Claim program service items was identified for decommissioning by the Department of Human Services (DHS) – the agency currently hosting that platform.
Health are engaged in consultation with our service providers, software vendors, and technical specialists, to simultaneously design an improved Claiming experience, while minimising any disruption to business.
Date of release
1 November 2019
22 October 2019
09 September 2019
02 August 2019
02 July 2019
10 May 2019
Following consultation and refinement, the new (CSV) File Format for e-Claims is confirmed.
Rejected Claims - Reasons
If an e-Claim is assessed and found to be invalid, it is rejected. The system returns a Reason to indicate why a claim is rejected. A new list of Reasons for Rejection are available.
Training Environment – HSOP user testing
HSOP components will be released initially in the HSO Training Environment to allow for user testing. This occurs next on 4/11/19, for the e-Claim Batch Upload component, allowing time to test system features and familiarise yourself and staff with the new e-Claiming process.
HSOP – Key Dates (updated)
4 November – e-Claim Batch Upload – available for testing in Training Environment
15 November – (DHS) Final operational date for e-Claim platform hosted by DHS
15 November – (Health) First day of live operations for new e-Claim platform (HSO)
16 – 23 November – Transition period, temporary interruption to program payments
23 November – Payments for Claims resume, including claims submitted during transition*.
*Please note, once program payments have resumed, please allow 1-3 business days for a payment (associated with an assessed and approved claim) to be deposited with your financial institution.
Key Technical Detail, and further information
Quick Reference and Portal User Guides
For assistance accessing and using the portal we have developed a range of user guides, portal tips and other information.
Please visit the Using the Portal page and the Quick Reference and User Guide page for assistance. New user guides and revised portal Fact Sheets will be made available as part of User Testing processes, with final documents to be published at project conclusion.
For (current) technical enquiries regarding e-Claims, please continue to contact the
DHS eClaiming Helpdesk via Phone (08) 8274 9370 [Mon-Fri 9am-5pm AEST] or email firstname.lastname@example.org.
Need more detail?
Please email email@example.com if you have any questions about the HSO Payments Project.