Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program
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Annual Program Statistics 2021-2022

This webpage contains Voucher Program statistics for 1 July 2021 to 30 June 2022

Voucher Program Statistics as at 04 July 2022

Clients

Table 1 – Number of Current Vouchers by State

(as at 30 June 2022)

State

Number of Clients

Australian Capital Territory (ACT)

                        14,423

New South Wales (NSW)

                     397,695

Northern Territory (NT)

                          4,391

Queensland (QLD)

                     295,254

South Australia (SA)

                     113,425

Tasmania (TAS)

                        42,041

Victoria (VIC)

                     303,943

Western Australia (WA)

                     117,703

Total

                  1,288,875

Source: HSO Production data (2022)

Note: Current Voucher are defined as those who have a current (unexpired) voucher at the end of the Financial Year

Table 2 – Active Clients by State

(as at 30 June 2022)

State

New Clients

Return Clients

Total Clients

ACT

2,538

6,294

8,832

NSW

70,751

177,769

248,520

NT

913

1,654

2,567

QLD

52,305

135,328

187,633

SA

19,460

55,256

74,716

TAS

6,670

20,273

26,943

VIC

47,716

139,359

187,075

WA

21,931

53,774

75,705

Total

222,284

589,707

811,991


Source: HSO Production data (2022)

Note: Active Clients are defined as those who have voucher and services in the whole Financial Year

Vouchers

Table 3 – Number of New and Return Voucher issued by State

(1 July 2021 to 30 June 2022)

State

New Vouchers

Return Vouchers

Total Vouchers

ACT

        1,327

           908

        2,235

NSW

     33,256

     22,970

     56,226

NT

           512

           227

           739

QLD

     26,667

     15,465

     42,132

SA

     10,342

        4,747

     15,089

TAS

        3,423

        2,024

        5,447

VIC

     27,198

     15,855

     43,053

WA

     12,012

        6,344

     18,356

Total

   114,737

     68,540

   183,277

Source: HSO Production data (2022)

Note: State is defined by the postal address of the client on their application form

Services

Table 4 – Type of Hearing Services by State

(1 July 2021 to 30 June 2022)

State

Assessment

Fitting

Maintenance

Rehab

Review

Replacement + Spare Aid

Other

Total Claims

ACT

3,491

2,009

6,587

21

2,709

461

700

16,252

NSW

96,834

59,387

187,224

1,325

80,126

15,791

10,515

451,625

NT

1,143

698

1,799

6

736

192

162

4,788

QLD

73,805

44,715

143,388

1,515

72,831

11,415

10,629

359,488

SA

28,189

16,092

59,322

527

30,704

5,011

3,295

142,749

TAS

9,779

5,797

21,198

130

10,333

1,379

1,158

49,680

VIC

68,650

39,502

145,088

1,951

73,492

12,931

7,525

347,934

WA

30,113

16,747

58,024

532

31,364

4,339

3,563

144,432

Total

312,004

184,947

622,630

6,007

302,294

51,519

37,547

1,516,948

Source: HSO Production data (2022).

Note: Table 4 has been updated from the version published 21 July 2022. Client Review – Unaided services are now included as a ‘Review’ service. These services were previously published under ‘Other’.

Table 5 – Fitting Configurations by State

(1 July 2021 to 30 June 2022)

State

Binaural Fittings

Monaural Fittings

ALD Fittings

Total Fittings

ACT

        1,793

           222

              27

        2,042

NSW

     46,886

        5,124

        1,260

     53,270

NT

           563

              67

              12

           642

QLD

     37,375

        4,155

        1,277

     42,807

SA

     14,152

        1,606

           294

     16,052

TAS

        4,912

           548

              92

        5,552

VIC

     37,228

        4,681

           998

     42,907

WA

     15,211

        1,705

           311

     17,227

Total

   158,120

     18,108

        4,271

   180,499

Source: HSO Production data (2022)

Devices

Table 6 – Type of Hearing Devices fitted by State

(1 July 2021 to 30 June 2022)

State

Behind the Ear (BTE)

In the Ear (ITE)

In the Canal (ITC)

Completely in the Canal (CIC)

Other

Total Devices Fitting

ACT

4,095

57

356

55

79

4,642

NSW

103,895

2,156

14,506

1,672

2,606

124,835

NT

1,197

27

231

34

44

1,533

QLD

83,680

1,723

10,328

1,421

2,704

99,856

SA

33,511

660

4,014

859

811

39,855

TAS

11,000

161

1,248

209

312

12,930

VIC

81,098

1,827

12,471

2,016

2,323

99,735

WA

34,103

696

3,468

806

731

39,804

Total

352,579

7,307

46,622

7,072

9,610

423,190

Source: HSO Production data (2022)

Providers

Table 7 – Number of Contracted Service Providers and Business Sites by State

(as at 30 June 2022)

State

Contracted Service Providers

Business Sites (permanent)

Business Sites (visiting)

Total Sites

ACT

                4

              25

                7

              32

NSW

              98

           543

           475

        1,018

NT

                2

              11

                4

              15

QLD

              57

           364

           453

           817

SA

              22

           167

           184

           351

TAS

                7

              47

              68

           115

VIC

              93

           424

           400

           824

WA

              25

           185

           116

           301

Total

           308

        1,766

        1,707

        3,473

Source: HSO Production data (2022)

Note: 3,273 Qualified Practitioners provided services to clients of the Hearing Services Program

 

PDF Version:  Annual Program Statistic 2021-22

 




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