Annual Program Statistics 2019-2020
This webpage contains Voucher Program statistics for 1 July 2019 to 30 June 2020
Voucher Program statistics as at 6 July 2020
Clients
Table 1 - Number of Current Vouchers by State
(As at 30 June 2020)
| State | Number of clients |
| Australian Capital Territory (ACT) |
11,131 |
| New South Wales (NSW) |
318,955 |
| Northern Territory (NT) |
3,349 |
| Queensland (QLD) |
234,533 |
| South Australia (SA) |
89,876 |
| Tasmania (TAS) |
35,202 |
| Victoria (VIC) |
250,547 |
| Western Australia (WA) |
91,407 |
| Total |
1,035,000 |
Source: HSO Production data (2020)
Note Current Vouchers are defined as those who have a current (unexpired) voucher at the end of the Financial Year
Vouchers
Table 2 - Number of New and Return vouchers issued by State
(1 July 2019 to 30 June 2020)
| State | New Vouchers | Return Vouchers | Total Vouchers |
| ACT |
1,459 |
2,840 |
4,299 |
| NSW |
38,566 |
80,774 |
119,340 |
| NT |
529 |
820 |
1,349 |
| QLD |
27,546 |
60,433 |
87,979 |
| SA |
10,361 |
24,453 |
34,814 |
| TAS |
3,846 |
9,218 |
13,064 |
| VIC |
27,536 |
63,809 |
91,345 |
| WA |
11,300 |
22,930 |
34,230 |
| Total |
121,143 |
265,277 |
386,420 |
Source: HSO Production data (2020)
Note State is defined by the postal address of the client on their application form
Table 3 - Active Clients by State
(As At 30 June 2020)
| State | New Client | Return Client | Total Clients |
| ACT |
2,331 |
5,787 |
8,118 |
| NSW |
63,475 |
165,409 |
228,884 |
| NT |
892 |
1,522 |
2,414 |
| QLD |
46,590 |
123,204 |
169,794 |
| SA |
17,866 |
50,080 |
67,946 |
| TAS |
6,897 |
19,299 |
26,196 |
| VIC |
47,755 |
132,035 |
179,790 |
| WA |
19,918 |
47,992 |
67,910 |
| Total |
205,724 |
545,328 |
751,052 |
Source: HSO Production data (2020)
Services
Table 4 - Type of Hearing Services by State
(1 July 2019 to 30 June 2020)
| State | Assessment | Fitting | Maintenance - Repair | Rehabilitation | Client Review | Replacement – Spare Aids | Other | Total Claims |
| ACT |
3,027 |
1,839 |
6,315 |
35 |
2,569 |
458 |
1,285 |
15,528 |
| NSW |
88,039 |
55,822 |
172,297 |
1,611 |
74,916 |
14,268 |
20,204 |
427,157 |
| NT |
1,109 |
766 |
1,771 |
2 |
741 |
193 |
227 |
4,809 |
| QLD |
68,568 |
41,627 |
131,168 |
1,836 |
64,258 |
10,446 |
19,063 |
336,966 |
| SA |
27,218 |
14,962 |
53,103 |
524 |
25,873 |
4,496 |
5,482 |
131,658 |
| TAS |
9,676 |
5,432 |
20,652 |
201 |
9,960 |
1,329 |
2,119 |
49,369 |
| VIC |
70,020 |
41,068 |
137,185 |
2,017 |
64,460 |
11,614 |
13,451 |
339,815 |
| WA |
26,786 |
15,608 |
52,342 |
573 |
25,974 |
3,958 |
5,748 |
130,989 |
| Total |
294,443 |
177,124 |
574,833 |
6,799 |
268,751 |
46,762 |
67,579 |
1,436,291 |
Source: HSO Production data (2020)
Table 5 - Fitting Configuration by State
(1 July 2019 to 30 June 2020)
| State | Binaural fittings | Monaural fittings | ALD fittings | Total |
| ACT |
1,634 |
190 |
15 |
1,839 |
| NSW |
49,018 |
5,956 |
848 |
55,822 |
| NT |
645 |
96 |
25 |
766 |
| QLD |
36,278 |
4,314 |
1,035 |
41,627 |
| SA |
13,231 |
1,546 |
185 |
14,962 |
| TAS |
4,768 |
574 |
90 |
5,432 |
| VIC |
35,382 |
4,843 |
843 |
41,068 |
| WA |
13,676 |
1,588 |
344 |
15,608 |
| Total |
154,632 |
19,107 |
3,385 |
177,124 |
Source: HSO Production data (2020)
Devices
Table 6 - Types of Hearing Devices fitted by State
(1 July 2019 to 30 June 2020)
| State | Behind the Ear (BTE) | In the Ear (ITE) | In the Canal (ITC) | Completely in the Canal (CIC) | Other | Total Devices Fitted |
| ACT |
3,578 |
47 |
247 |
86 |
74 |
4,032 |
| NSW |
106,727 |
1,380 |
10,643 |
2,696 |
2,094 |
123,540 |
| NT |
1,335 |
116 |
144 |
18 |
54 |
1,667 |
| QLD |
78,024 |
1,314 |
7,884 |
2,144 |
2,292 |
91,658 |
| SA |
29,497 |
565 |
2,612 |
983 |
588 |
34,245 |
| TAS |
10,320 |
85 |
940 |
242 |
284 |
11,871 |
| VIC |
78,582 |
1,411 |
7,226 |
2,010 |
2,120 |
91,349 |
| WA |
29,385 |
527 |
2,618 |
1,003 |
703 |
34,236 |
| Total |
337,448 |
5,445 |
32,314 |
9,182 |
8,209 |
392,598 |
Source: HSO Production data (2020)
Providers
Table 7 - Number of Contracted Services Providers and Business Sites by State
(as at 30 June 2020)
| State | Contracted Service Providers | Business Sites – Permanent | Business Sites – Visiting | Total Sites |
| ACT |
4 |
23 |
10 |
33 |
| NSW |
97 |
492 |
446 |
938 |
| NT |
2 |
9 |
1 |
10 |
| QLD |
58 |
330 |
440 |
770 |
| SA |
18 |
143 |
189 |
332 |
| TAS |
4 |
43 |
51 |
94 |
| VIC |
87 |
381 |
386 |
767 |
| WA |
22 |
160 |
100 |
260 |
| Total |
292 |
1,581 |
1,623 |
3,204 |
Source: HSO Production data (2020)
Note 2,869 Qualified Practitioners provided services to clients of the Hearing Services Program