Contacting the Department of Health and Age Care and other Agencies
The Hearing Services Program (the program) works in conjunction with other government agencies to administer certain components of the program. When issues arise the program may not be able to resolve them without the assistance of another agency. In these circumstances you will be referred to the appropriate agency for assistance.
Contacting the Department of Health
Service providers and clients of the program should call the Department of Health’s Contact Centre for enquiries related to
- General program information
- Validating client details
- Client transfers
- General claiming questions
Please call the Contact Centre directly on 1800 500 726 or through the National Relay Service (NRS) on 1800 555 660, or email hearing@health.gov.au. Alternatively you can submit an online enquiry and feedback form.
Postal Address |
Physical Address |
Hearing Services Program |
Hearing Services Program |
Contact information for other Government agencies
Services Australia – Centrelink
Contact Centrelink for enquiries related to
- Client eligibility e.g. pension card etc
- Client details not matching
Centrelink can be contacted on 132 300 or you can make a general Centrelink enquiry online.
National Disability Insurance Agency (NDIA)
Contact the NDIA for enquiries related to
- National Disability Insurance Scheme (NDIS) services
- NDIS payment of services
The NDIA can be contacted directly on 1800 800 110 or emailing provider.support@NDIS.gov.au.
Department of Veteran Affairs (DVA)
DVA should be contacted directly for enquiries related to
- Confirming DVA client details
- General enquiries
- Payment for additional features in hearing devices not covered under the Hearing Services Program.
DVA can be contacted on 800 555 254 or emailing GeneralEnquiries@dva.gov.au.
myGovID
Contact myGovIDy for enquiries related to
- Password resets
- myGovID registration
You can also contact the ATO support line on 1300 287 539 (select option 3 for RAM enquiries) between 8.00am and 6.00pm, Monday to Friday.
State and territory consumer protection agencies
Your local state and territory consumer protection agency can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller.
Please visit the contact list page for the consumer body in your state or territory.
Australian Competition and Consumer Commission (ACCC)
Consumers and small businesses can contact the ACCC for enquiries related to
- General enquires
- False or misleading information
- Consumer rights and obligations
- Information on courses of action against the seller
- Reporting a business that may be doing the wrong thing.
Consumers can contact the ACCC on 1300 302 502 or making an online enquiry. Small business can contact the ACCC on 1300 302 021 or reporting a small business issue online.
Commonwealth Ombudsman
The Commonwealth Ombudsman investigates complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government agency. The Commonwealth Ombudsman can be contacted on 1300 362 072 or visit their website for more contact information.
Administrative Appeals Tribunal
The Administrative Appeals Tribunal (AAT) reviews decisions made under Commonwealth laws, including decisions about
- Freedom of information
- The National Disability Insurance Scheme, and
- Veterans’ pensions.
The AAT can be contacted by phoning 1800 228 333 or emailing generalreviews@aat.gov.au.
Other useful contact
E-Claim Software Provider
Contact your e-Claim software provider for enquiries related to
- System error messages
- Issues with downloading or uploading your e-Claims
- Issues with a practitioner number
The software that your business uses is an individual business decision, and may be different for every business. The Department does not have any preference for software providers. The current software providers are
Provider / Company |
Software |
Contact Number |
Email Address |
Francois Capmeil Biotronic Pty Ltd |
Fitting Wizard | (02) 9592 4603 | biotron@ozemail.com.au |
Lindsay Symons HearSoft Aid Pty Ltd |
Hear Aid | (03) 5832 2261 | Lindsay@hearsoft.com.au |
Jeff Crumb Auditdata |
Simply Hearing |
(02) 6685 5300 |
Contact Us - Online Form |
Florin Voinescu Onda Labs |
EarWorks | +61 7 5641 2339 | florin@ear-works.com |