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Annual Program Statistics 2014-2015

This area of the website contains current statistics for

number of clients receiving a hearing service by state
vouchers issued to clients by state
claiming information by state
number of hearing devices issued by type of device and state
number of accredited contractors and business sites by state
number of hearing services practitioners by qualification and
This page also provides access to voucher program statistics for previous years.

NOTE Some figures in this report are dynamic and may differ to the final program statistics report for 2014-15. These figures are derived as at 20 July 2015.

Table 1 Number of clients receiving a hearing service by State

Table 2 Number of new and return vouchers issued by State

Table 3 Number of new and return vouchers serviced by State

Table 4 Number of new client services by type of service and State

Table 5 Number of return client services by type of service and State

Table 6 Number of claims for Rehabilitation Plus services by State

Table 7 Number of claims for Clinical Review services by State

Table 8 Number of clients who have been fitted with a hearing device under the Minimum Hearing Loss Threshold by State

Table 9 Number of claims for hearing services by State

Table 10 Number of manual claims for hearing services by State

Table 11 Number of hearing devices issued by type of device by State

Australian Capital Territory

Australia

Table 12 Number of contracted service providers and business sites by State

Table 13 Number of hearing services practitioners by qualification

Voucher Program Statistics 1 July 2014 to 30 June 2015

Clients

Table 1 Number of clients receiving a hearing service by State

(1 July 2014 to 30 June 2015).

State	Number of clients
New South Wales	213,533
Victoria	162,654
Queensland	143,475
South Australia	61,113
Western Australia	56,815
Tasmania	22,873
Northern Territory	1,855
Australian Capital Territory	7,475
Total	669,793

Note Clients are defined as those who have received a hearing service under the Voucher Program paid for in the financial year. Figures are reported based on client’s postal address.

Vouchers

Table 2 Number of new and return vouchers issued by State

(1 July 2014 to 30 June 2015).

State	New Vouchers	Return Vouchers	Total
New South Wales	34,516	50,459	84,975
Victoria	24,566	39,504	64,070
Queensland	23,959	33,107	57,066
South Australia	8,666	12,877	21,543
Western Australia	8,946	13,279	22,225
Tasmania	3,421	5,014	8,435
Northern Territory	469	326	795
Australian Capital Territory	1,247	1,676	2,923
Total	105,790	156,242	262,032

Note State is defined by the postal address of the client on their application form. Excludes 1 voucher issued where client State is not available.

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Table 3 Number of new and return vouchers serviced by State

(1 July 2014 to 30 June 2015).

State	New Vouchers	Return Vouchers	Total
New South Wales	34,451	50,791	85,242
Victoria	24,276	39,694	63,970
Queensland	23,556	32,991	56,547
South Australia	8,555	13,526	22,081
Western Australia	8,969	13,826	22,795
Tasmania	3,403	5,244	8,647
Northern Territory	421	373	794
Australian Capital Territory	1,282	1,802	3,084
Total	104,913	158,247	263,160

Note State is defined by the postal address of the client on their application form. The figure for vouchers serviced is dynamic; data as at 20 July 2015. This figure may change over time as delayed claims are processed.

Table 4 Number of new client services by type of service and State

(1 July 2014 to 30 June 2015).

State	New assessments	Monaural fittings	Binaural fittings
New South Wales	34,595	3,238	18,100
Victoria	24,402	2,563	12,399
Queensland	23,664	2,317	11,844
South Australia	8,588	811	4,288
Western Australia	9,007	736	4,753
Tasmania	3,420	342	1,834
Northern Territory	426	44	251
Australian Capital Territory	1,285	109	662
Total	105,387	10,160	54,131

Note The number of services does not equate to the number of clients as clients can receive one or more services in a financial year.

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Table 5 Number of return client services by type of service and State

(1 July 2014 to 30 June 2015).

State	Return assessments	Monaural fittings	Binaural fittings
New South Wales	51,002	4,938	24,393
Victoria	39,872	3,997	19,874
Queensland	33,161	3,369	16,271
South Australia	13,590	1,291	7,628
Western Australia	13,897	1,182	6,538
Tasmania	5,277	440	2,522
Northern Territory	374	26	129
Australian Capital Territory	1,812	165	724
Total	158,985	15,408	78,079

Note The number of services does not equate to the number of clients as clients can receive one or more services in a financial year.

Table 6 Number of claims for Rehabilitation Plus services by State

(1 July 2014 to 30 June 2015).

State	Claims
New South Wales	1,831
Victoria	1,074
Queensland	963
South Australia	261
Western Australia	374
Tasmania	267
Northern Territory	20
Australian Capital Territory	25
Total	4,815

Note This table measures the number of claims. As a client can receive more than one Rehabilitation Plus service (681), the figures in the table do not equate to the number of clients who have received a rehabilitation service.

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Table 7 Number of claims for Clinical Review services by State

(1 July 2014 to 30 June 2015).

State	Claims
New South Wales	48,223
Victoria	41,804
Queensland	43,577
South Australia	17,359
Western Australia	17,443
Tasmania	6,229
Northern Territory	424
Australian Capital Territory	1,287
Total	176,346

Note On 1 July 2013, the previous Aid Adjustment service items were renamed Clinical Review service items. The minimum period from which the item can be claimed changed from 2 years to 1 year after the date of fitting.

Table 8 Number of clients who have been fitted with a hearing device under the MHLT by state

(1 July 2014 to 30 June 2015).

State	Claims
New South Wales	4,666
Victoria	3,571
Queensland	3,454
South Australia	1,135
Western Australia	1,408
Tasmania	593
Northern Territory	59
Australian Capital Territory	205
Total	15,091

Note ‘Minimum Hearing Loss Threshold’ (MHLT) refers to a 3 Frequency Average Hearing Loss of less than or equal to 23 dB in the ear being fitted.

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Table 9 Number of claims for hearing services by State

(1 July 2014 to 30 June 2015).

State	Claims
New South Wales	392,012
Victoria	303,678
Queensland	276,486
South Australia	113,198
Western Australia	108,532
Tasmania	42,947
Northern Territory	3,354
Australian Capital Territory	13,511
Total	1,253,718

Note The number of processed claims does not equate to the number of clients as providers can make one or more claims per client in a financial year.

Table 10 Number of manual claims for hearing services by State

(1 July 2014 to 30 June 2015).

State	Claims
New South Wales	4,222
Victoria	3,505
Queensland	3,362
South Australia	779
Western Australia	989
Tasmania	301
Northern Territory	47
Australian Capital Territory	128
Total	13,333

Note The number of processed claims does not equate to the number of clients as providers can make one or more claims per client in a financial year.

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Devices

Please note cells containing 'n.a.' figure represents suppression to protect client confidentiality as the cell count contained is less than five records.

Table 11 Number of hearing devices issued by type of device by State

New South Wales

(1 July 2014 to 30 June 2015).

New South Wales	Behind the ear	In the Ear	In the canal	Completely in the canal	Other	Total
July 2014	8,990	336	720	103	88	10,237
August 2014	8,963	390	857	79	109	10,398
September 2014	8,281	453	841	102	81	9,758
October 2014	8,539	364	864	98	101	9,966
November 2014	8,388	366	791	103	101	9,749
December 2014	8,728	418	776	84	106	10,112
January 2015	6,245	260	595	56	76	7,232
February 2015	7,609	309	804	74	80	8,876
March 2015	8,711	355	779	76	96	10,017
April 2015	8,169	314	871	86	83	9,523
May 2015	9,203	376	917	92	79	10,667
June 2015	8,705	306	760	67	83	9,921
Total	100,531	4,247	9,575	1,020	1,083	116,456

Note Behind the ear services include BTE and open ear BTE’s. ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Victoria

(1 July 2014 to 30 June 2015).

Victoria	Behind the ear	In the Ear	In the canal	Completely in the canal	Other	Total
July 2014	6,640	328	788	85	65	7,906
August 2014	6,629	284	679	117	87	7,796
September 2014	6,291	271	680	100	87	7,429
October 2014	6,593	326	729	93	100	7,841
November 2014	5,749	262	641	107	106	6,865
December 2014	6,682	312	674	121	86	7,875
January 2015	4,883	207	477	73	62	5,702
February 2015	5,747	216	664	82	72	6,781
March 2015	6,205	210	718	105	86	7,324
April 2015	6,371	257	710	105	108	7,551
May 2015	7,060	257	705	102	81	8,205
June 2015	6,482	268	733	87	80	7,650
Total	75,332	3,198	8,198	1,177	1,020	88,925

Note Behind the ear services include BTE and open ear BTE’s. ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Queensland

(1 July 2014 to 30 June 2015).

Queensland	Behind the ear	In the Ear	In the canal	Completely in the canal	Other	Total
1 July 2014	5,464	227	663	123	67	6,544
1 August 2014	5,637	265	715	135	101	6,853
1 September 2014	5,060	279	642	122	87	6,190
1 October 2014	5,216	235	672	86	86	6,295
1 November 2014	5,333	235	659	119	119	6,465
1 December 2014	5,807	246	733	130	91	7,007
1 January 2015	4,382	187	507	93	57	5,226
1 February 2015	5,007	214	552	90	77	5,940
1 March 2015	5,668	271	649	112	97	6,797
1 April 2015	5,746	251	799	123	85	7,004
1 May 2015	6,179	261	737	121	61	7,359
1 June 2015	5,781	178	681	108	83	6,831
Total	65,280	2,849	8,009	1,362	1,011	78,511

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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South Australia

(1 July 2014 to 30 June 2015).

South Australia	Behind the ear	In the Ear	In the canal	Completely in the canal	Other	Total
July 2014	2,263	145	282	17	21	2,728
August 2014	2,414	144	273	27	24	2,882
September 2014	2,120	129	266	28	23	2,566
October 2014	2,266	108	261	32	33	2,700
November 2014	2,358	123	222	31	22	2,756
December 2014	2,359	132	251	26	28	2,796
January 2015	1,802	83	189	28	12	2,114
February 2015	2,201	66	226	30	21	2,544
March 2015	2,302	124	190	23	22	2,661
April 2015	2,402	98	229	29	23	2,781
May 2015	2,554	110	299	36	25	3,024
June 2015	2,336	83	261	30	25	2,735
Total	27,377	1,345	2,949	337	279	32,287

Note Behind the ear services include BTE and open ear BTE’s. ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Western Australia

(1 July 2014 to 30 June 2015).

Western Australia	Behind the ear	In the Ear	In the canal	Completely in the canal	Other	Total
July 2014	2,322	83	218	33	18	2,674
August 2014	2,170	104	224	43	14	2,555
September 2014	2,178	125	181	38	20	2,542
October 2014	2,286	119	209	22	26	2,662
November 2014	2,134	110	235	33	21	2,533
December 2014	2,484	107	187	51	19	2,848
January 2015	1,782	81	158	27	13	2,061
February 2015	1,848	75	153	32	12	2,120
March 2015	2,169	105	171	26	15	2,486
April 2015	2,393	98	234	34	30	2,789
May 2015	2,493	93	211	32	31	2,860
June 2015	2,273	107	179	30	18	2,607
Total	26,532	1,207	2,360	401	237	30,737

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Tasmania

(1 July 2014 to 30 June 2015).

Tasmania	Behind the ear	In the Ear	In the canal	Completely in the canal	Other	Total
July 2014	898	36	74	7	na	1,019
August 2014	831	44	55	7	12	949
September 2014	764	32	58	4	9	867
October 2014	858	40	53	5	6	962
November 2014	843	34	51	10	9	947
December 2014	982	46	42	9	6	1,085
January 2015	804	29	50	5	6	894
February 2015	776	25	44	na	7	856
March 2015	965	46	75	6	9	1,101
April 2015	856	33	46	na	9	946
May 2015	970	45	53	8	7	1,083
June 2015	957	29	71	9	11	1,077
Total	10,504	439	672	76	95	11,786

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Northern Territory

(1 July 2014 to 30 June 2015).

Northern Territory	Behind the ear	In the Ear	In the canal	Completely in the canal	Other	Total
July 2014	83	na	na	na	na	87
August 2014	106	7	10	na	na	125
September 2014	68	5	na	na	na	77
October 2014	99	5	6	na	na	114
November 2014	81	na	na	na	na	87
December 2014	74	na	na	na	na	81
January 2015	26	na	na	na	na	33
February 2015	60	na	6	na	na	68
March 2015	66	na	6	na	na	74
April 2015	88	na	9	na	na	100
May 2015	86	na	9	na	na	101
June 2015	76	na	6	na	na	88
Total	913	32	66	6	18	1,035

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Australian Capital Territory

(1 July 2014 to 30 June 2015).

Australian Capital Territory	Behind the ear	In the Ear	In the canal	Completely in the canal	Other	Total
1 July 2014	249	5	13	na	na	271
1 August 2014	348	8	23	na	na	384
1 September 2014	234	6	24	na	na	267
1 October 2014	310	6	13	6	na	336
1 November 2014	288	15	18	na	na	323
1 December 2014	305	15	24	6	na	351
1 January 2015	233	11	6	na	na	253
1 February 2015	281	5	19	na	na	308
1 March 2015	281	6	21	8	na	318
1 April 2015	257	7	20	na	na	291
1 May 2015	354	10	16	na	na	384
1 June 2015	317	19	28	8	na	375
Total	3,457	113	225	43	23	3,861

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Australia

(1 July 2014 to 30 June 2015).

Australia	Behind the ear	In the Ear	In the canal	Completely in the canal	Other	Total
July 2014	26,909	1,163	2,758	372	264	31,466
August 2014	27,098	1,246	2,836	411	351	31,942
September 2014	24,996	1,300	2,696	394	310	29,696
October 2014	26,167	1,203	2,807	342	357	30,876
November 2014	25,174	1,147	2,621	403	380	29,725
December 2014	27,421	1,278	2,689	428	339	32,155
January 2015	20,157	860	1,986	283	229	23,515
February 2015	23,529	910	2,468	313	273	27,493
March 2015	26,367	1,118	2,609	356	328	30,778
April 2015	26,282	1,060	2,918	383	342	30,985
May 2015	28,899	1,153	2,947	397	287	33,683
June 2015	26,927	992	2,719	340	306	31,284
Total	309,926	13,430	32,054	4,422	3,766	363,598

Note Behind the ear services include BTE and open ear BTE’s ‘Other’ includes non-standard hearing devices and alternative listening devices.

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Providers

Table 12 Number of contracted service providers and business sites by State

(1 July 2014 to 30 June 2015).

State	Contracted Service Providers	Business sites
New South Wales	97	944
Victoria	81	673
Queensland	41	758
South Australia	18	322
Western Australia	24	235
Tasmania	6	93
Northern Territory	3	15
Australian Capital Territory	2	24
Total	272	3,064

Note Number of contracted service providers and business sites were registered as operating during the 2014-15 financial year.

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Practitioners

Table 13 Number of hearing services practitioners by qualification

(1 July 2014 to 30 June 2015).

Qualification	Practitioners
Qualified Audiologist	1,520
Qualified Audiometrist	401
Provisional Audiologist	133
Provisional Audiometrist	57
Total	2,111

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