Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

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Monday 4 July 2022 A claiming issue has been identified

The program has identified an issue affecting device fees from 1 July 2022. Please do not submit claims with dates of fitting from 1 July onwards until further notice. We are urgently working to resolve this issue and will notify providers by email when it is resolved.


Recently Added or Updated

30 June 2022 - Provider Factsheet - Management of Client Records

29 June 2022 - Eligibilty Criteria for Refitting, Minimum Hearing Loss Threshold, Maintenance Agreement

23 June 2022 - Monthly Program Statistics

15 December 2021 - Requesting a revalidated service

3 December 2021 - CROS and BiCROS devices

2 December 2021 - SAT Closed Provider Self-Assessment

26 November 2021 - CSPN 202108 Reminder for January 2022

15 November 2021 - CSPN 202107 Transition Readiness Self Assessment Tool 2021

3 November 2021 - Quarter 1 Monthly Program Statistics 2021-22

Contracted Service Provider Notices and Provider Factsheets

The latest release of the: Contracted Services Provider Notices (CSPN) is listed here. 

The latest release of the Provider Factsheet is listed here.

System Outages 

There are currently no system issues with the HSO portal. Both portal and website are functioning as expected.

What providers are required to do if a system outage is identified and confirmed by the Hearing Services Program

  • Where possible, reschedule appointments if a voucher cannot be issued at the time of the appointment.  
  • If you are not able to reschedule appointments, please make sure you check the clients eligibility card to determine that they are entitled to receive services through the program.  
  • An email should also be sent to hearing@health.gov.au containing the client's 4 points of ID, date and time of their appointment and what service you are providing (once the system issue is resolved, the program will reply to your email with instructions on how to claim). 

Note: For new clients, we require the client application form for us to process a new voucher, please email the form.   

For further information regarding any

Contact Centre and Feedback

The contact centre is open from 8:30am to5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to hearing@health.gov.au.

Note: The contact centre is not open on National and Local (ACT) Public Holidays

Consultations

13 August 2020 - The Hearing Services Program Review is now closed.

All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Public Holidays

The Department is closed for all National and Local (ACT) Public Holidays. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut.  Normal business will resume at 8:30am (AEDT) on the next business day.

 




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