Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program
Australian Government Crest, Department of Health, Hearing Services

Contracted Service Provider Notice

Hearing Services Online Project (HSOP)
(CSPN - 201903)

The 2017-18 Budget measure “Guaranteeing Medicare modernising the health and aged care payments systems” will have a direct effect on electronic claiming in the Hearing Services Program (the program).

The Department of Human Services (DHS) has notified the Department of Health that the technology used for e-Claims in the program will be decommissioned by 31 Dec 2019. 

Both Departments are heavily engaged in development of a new platform for fast and efficient processing of electronic claims. 

Future claiming will be processed via the Hearing Services Online (HSO) portal, rather than DHS platforms, thereby eliminating the requirement for Service Providers to operate across multiple systems. Payments will still be provided via the Reserve Bank.

As this work is in a scoping stage, further detail is limited, but will be communicated as soon as it is available. The focus of work is ensuring that claims continue to be processed and paid quickly and efficiently.

We request that you notify the vendor of your practice management software of pending changes expected in this space, and encourage you to refresh your understanding of program claiming, with the information available on our website
If you have any concerns, please email us directly at

10 May 2019

Download this CSPN 2019-03 Hearing Services Online Project (HSOP)