Provider Factsheets
To support providers to deliver services to program clients and to improve compliance with the program requirements, a range of provider factsheets are available on specific topics.
Please ensure you, and your staff, are subscribed to the RSS Feed so you can be kept up to date on these topics. The factsheets can be downloaded and used for staff training or clinic resources.
If there are any topics you think would benefit from having a factsheet or you have any comments about the provider factsheets please email us at hearing@health.gov.au.
Current Provider Factsheets
| Title | Released/Updated |
| Compliance Update February 2023 | February 2023 |
| Telehealth in the Program | July 2022 |
| Management of client record - Update
|
June 2022 |
| Documenting Consent and Agreement | May 2022 |
| Maintenance Services | May 2022 |
| HSO Payment Information Updates — 5 April 2022 | April 2022 |
| Advertising and Marketing | December 2021 |
| Compliance Update October 2021 | October 2021 |
| Closing or Selling your Business | June 2021 |
| Qualified Practitioners | June 2021 |
| Device Replacements | June 2021 |
| Client Relocations | September 2022 |
| Hearing Services Program Changes Update | May 2021 |
| Conditions for Claiming - Update | October 2020 |
| Compliance Update 2020-21 | September 2020 |
| Claiming information when selling or buying a hearing service business | October 2019 |
| Insurance | October 2019 |
| Private Services and Devices | October 2019 |
| Ambient noise level testing and equipment calibration | October 2019 |
| Invoices for services funded by Medicare or DVA | February 2018 |
| Service provider advice in case of natural disaster | August 2017 |