Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program
Australian Government Crest, Department of Health, Hearing Services

Contracted Service Provider Notice

Hearing Services Online Payment Project (HSOP) Update
(CSPN - 201907)

Following the introduction to HSOP in CSPN 2019/03, on upcoming changes to electronic claiming in the Hearing Services Program (the program), we consulted with the following hearing services software providers:

  1. Biotronic (Fitting Wizard)
  2. HearSoft (Hear Aid)
  3. Simply Hearing / AuditData
  4. EarsWorks

Sessions conducted thus far, have identified a straightforward solution that minimises impacts and practice changes on Service Providers and Software Vendors alike.

The targeted implementation date for these changes is end November 2019.

If your business or practice does not use one of the above software providers, it is critically important that you notify us. Please contact us via email so we can ensure that you are included in the roll-out of the new process and not surprised or adversely affected by these changes to eClaims arrangements.

Our website is regularly updated with information on Claiming for services through the program, if you have concerns on this work please contact us on 1800 500 726 or at

02 July 2019

Download this CSPN 2019-07 Hearing Services Online Payment Project Update