Australian Government - Department of Health and Aged Care - Office of Hearing Services
Hearing Services Program
Australian Government Crest, Department of Health, Hearing Services

Contracted Service Provider Notice

AUSkey to myGovID Access Update
(CSPN - 202001)

myGovID - Portal Access – Update

As previously advised in CSPN 2019/18AUSkey to myGovID’
the way providers access the Hearing Services Online (HSO) portal is changing.  The purpose of this notice is to advise of a delay to one of the key project dates.

Access to the HSO portal using the new myGovID solution will not be available for use until 19 February 2020

AUSkey will continue to be available as the platform for portal access until it is decommissioned on 31 March 2020.

All other information in 2019/18 remains correct - we will advise of any other changes, if this occurs.

We ask all stakeholders to ensure they are familiar with the pending changes to AUSkey, and are taking appropriate action to ensure their business is prepared for this transition.

We will continue to keep you updated about the transition from AUSkey to myGovID and what you need to do via future CSPNs.

More information is available at

If you have questions or concerns on any of the above, please contact us directly on 1800 500 726 or at


24 January 2020

Download this CSPN CSPN 2020-01 AUSkey myGovID Access Update