Contracted Service Providers
A contracted service provider is an entity which has a signed contract with the Department of Health (the Department) to provide hearing services to eligible clients under the Australian Government Hearing Services Program (the program). All entities will go through an accreditation process in order to be offered a contract.
How to become a contracted service provider
If you would like to become a contracted service provider who is able to provide hearing services to eligible clients under the program you must first be accredited by the Department. The accreditation process is outlined in the online application form.
Obligations as a contracted service provider
The obligations as a contracted service provider require you to adhere to all of the clauses of the contract, and the associated standards. All service providers may be audited. It is important to understand the obligations you have to the program under the contract, and to have appropriate documentation in place to be able to support these obligations. The Department recommends that you read the contract so you have an understanding of your obligations under the program.
Schedule of Fees
The Schedule of Fees provides information for contracted service providers relating to fees payable for service items specified under the Contract. For more information please view Schedule of Fees.
The portal
For information on how to login to the service provider portal please view the Transition to myGovID.
For assistance with portal, user guides, portal tips, user roles and administration please view Using the portal.
Refusal of Service
Service providers should be aware of their responsibilities under the Hearing Services Rules of Conduct 2012 (the Rules) should they refuse services to a client of the Australian Government Hearing Services Program (the program).
Client Consent
Information about your obligations regarding client consent.
Management of client Records
Information on records management policies and procedures can be found in the management of client records.
Eligibility Criteria for Refitting
Find the eligibility criteria for refitting and information on using them..