Using the portal
The portal aims to reduce red tape and improve access to the program by providing real-time eligibility checking and application processing for clients, reducing the waiting time and the number of paper forms needed to access hearing services.
Clients can use the portal to
- confirm their eligibility for the program
- submit an application for a hearing services voucher
- view the local hearing services provider directory in a searchable map
- check if they are already in the program and
- confirm their last known provider, if they have one.
Contracted service providers can use the portal to
- help clients to apply for a hearing services voucher
- process a return voucher with client consent
- view and manage client details
- submit a request to transfer a client from another service provider with client consent
- manage their own site location details, which also updates the interactive local hearing services provider directory and
- submit manual claims.
Quick Reference and User guides
We have developed a set of quick reference and user guides to help clients and service providers to use the portal.
HSO user roles and administrators
HSO Administrators are responsible for creating users and assigning user roles in the portal.
myGovID
For further information on the transition to myGovID, visit the Transition to myGovID webpage.
HSO Training Environment
A HSO Training Environment is available for use. You will need a myGovID for each user and to nominate an SP Admin with us.
Linking clients to a service provider site
Service providers are responsible for ensuring clients are linked to the appropriate site within their business prior to providing and claiming for services.